(Remote) Senior Solutions Architect

3 weeks ago

Canada ? Grafana Enterprise Full time

Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.
Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting.Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience.
You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. This will include being an extra set of hands, hearts, and brains for customers (virtually or on-site).
Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery.
In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.
Effective in working with customers, including business executives, project managers, and IT development staff.
Effective in understanding business needs and distilling the information into business and technical requirements.
Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
5+ years of experience working on deployment teams, using project management techniques.
~ A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
~ Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
~ Vision to help us take our company to the next level.
~ Executive Presence.*nix and Windows Server Administration.
~ Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

In Canada, the base compensation range for this role is 165,000 CAD - 200,000 CAD.

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