Chatbot Trainer

Fullscript is making optimal care easy for everyone. Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements — all in one place.
Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.As a Customer Success Chatbot Trainer*, you will utilize a third-party chatbot platform to write, train, monitor, and improve conversational support workflows. Under the Customer Support organization, you will report directly to the Knowledge Management Director and work collaboratively with other Fullscript stakeholders to provide a best-in-class chatbot experience for our customers.
Daily monitoring and analysis of key performance indicators to identify and communicate trends and areas of improvement.
Chatbot maintenance activities including conversation analysis for quality assurance purposes, training custom intents to improve accuracy, crafting new workflows to address unanswered topics, and updating workflows to reflect platform releases.
Work closely with the AI Conversation Specialist to design and test API-integrated workflows that deliver personalized support experiences.
Create and maintain a library of reference guidelines, standards, and workflows.
1+ years of relevant work experience.
~ Experience managing chatbots and reporting on their performance.
~ An enthusiasm for support automation and the opportunity it brings to help people get better.

Experience building and managing IVRs.
Flexible Paid Time Off program
Customizable benefits package (medical, dental, vision) with HSA
Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both
Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Accommodations are available on request for candidates taking part in all aspects of the selection process.