Guest Services Associate

1 month ago

Nanaimo BC, Canada Evergreen Hospitality Group Full time

Company Overview

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, including Vancouver Island, the Lower Mainland, and the Sunshine Coast.

We are looking for talented individuals to join our Guest Services team across multiple properties on Vancouver Island and the Sunshine Coast. Please reach out if you're looking to take the next step in your career and join our fast-growing organization

Position Overview

As an experienced Guest Service Associate, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Guest Service Associates have significant exposure to Evergreen’s regional management, with the opportunity to take on as much responsibility as they can demonstrate capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude / interest.

Responsibilities

  • Check guests in and out of the hotel with warm and engaging service
  • Acknowledge guests waiting in line
  • Confirm rate and type of room while checking guest into the hotel
  • Upon departure, offer a friendly greeting and asks if stay was satisfactory
  • Take responsibility for any guest inquiries and problems
  • Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
  • Assist in the coordination and blocking of rooms for incoming group and tour arrivals
  • Other duties as assigned

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

Skills and qualifications

  • A minimum of one year experience in a hospitality setting requiring a high level of customer service. Past experience in a front desk / other hotel setting is preferred
  • Proven ability to work well independently with minimal supervision
  • Excellent communication and interpersonal skills
  • Demonstrated ability to provide excellent service and exceed expectations
  • Ability to effectively solve problems and make decisions in real-time
  • Proficient in English language, both verbal & written, with a second language being an asset
  • Ability to handle a multitude of tasks in a busy, dynamic environment while remaining calm and collective
  • Available to work flexible hours
  • Impeccable grooming and presentation
  • A degree or diploma in hospitality is an asset

Note: The position of Guest Service Associate is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

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