Operations Officer

3 weeks ago

Edmonton AB, Canada Prime Hires Full time

Title: Operations OfficerContract: 06/25/2024 to 12/24/2024Pay: $22/hourLocation: Edmonton, AlbertaROLES AND RESPONSIBILITIES:Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.Job requirements:Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerPrioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivityUnderstand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processesActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non-standard or high-risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductHow will performance be measured: Meeting SLA, sticking to deadlines, team interaction as well as quality of work and productivity.SKILLS AND QUALIFICATIONS:1. Excellent written and verbal communication skillsMicrosoft office experience, Proficient in Excel, word and PowerPoint2. 2 + Admin experience3. Time management skills4. Must be able to work independently as well as in a team5. Adaptable and willing to learn6. Tech savvy – able to pick up on internal systems and quick leaner7. Understanding of risk compliance8. Punctual and reliable9. Organized and hardworkingNice to have: Previous experience in the banking industry1. Flexible to work2. Experience working with SOPsWe thank you for your interest in the position, however, only those who are qualified will be contactedInclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

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