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Traveling Logistics Coordinator
22 hours ago
Fuzion Flooring – Sales Support Rep & Logistics Administrator Reporting to – Customer Service Manager // Operations Manafer
Fuzion Flooring is a North American distributor of luxury flooring. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. Passionate - Providing the best floor covering solutions.
Respectful - Encouraging development and rewarding performance.
The Sales Support Rep (SST) / Logistics Admin hybrid role is an essential member of Fuzion's Sales Support Team, based in Delta, BC. The primary responsibilities include supporting day-to-day order processing, customer service, and warehouse logistics activities. This role acts as a key link between customers, the sales team, supply chain, and the warehouse to ensure accurate order entry, timely shipment coordination, and a smooth flow of information. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment with shifting priorities.
Order Desk & Customer Service
Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support.
enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
process order changes, cancellations, and returns per company policies.
Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed
Logistics & Shipping Coordination
Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
Verify shipping instructions (LTL, courier, collect, prepaid, etc.), Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely exchange of information.
Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
1—3 years of Customer Service Support / Office Administration / Logistics experience
~ SAP Business One / ERP systems experience is an asset
~ CRM Experience is an asset
~ Bilingual in French/English is an asset
Company culture that is based on respect, collaboration, and continuous improvement; Comprehensive benefit package that includes health & dental benefits, long-term disability, RRSP matching, and employee rewards programs.
Fuzion Flooring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Job Types: Full-time, Permanent
Casual dress
Dental care
Disability insurance
Employee assistance program
Life insurance
On-site parking
Store discount
