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Service Owner
1 month ago
Submission Close Date: May 22, 2024 Estimated Start Date: June 17, 2024 Estimated End Date: June 16, 2025 Location: Edmonton NOTES ON LOCATION: This is a part time role in Edmonton, 20 hours per week. POSTION REQUIREMENTS - Criteria & Qualification MUST HAVE SKILLS:
- 5 years experience documenting business processes, procedures, standards, and guidelines.
- 5 years experience independently performing activities related to developing and releasing Requests for Proposals (RFPs), Negotiated Requests for Proposals (NFRPs), Requests for Quotes (RFQs), Requests for Information (RFIs), negotiations, evaluation, supplier feedback, and contract execution.
- 5 years experience in the Government of Alberta Domain environment or an environment of equivalent size and complexity.
- 5 years experience working in specific streams: HCM, Finance, and Payroll.
- 5 years experience in developing, implementing, and operating Information and Data Management frameworks.
- 5 years experience with leadership, organizational, planning, estimating and communications.
- 5 years experience working within an agile development environment.
- Provides solutions for core challenges and problems, and creates opportunities based on data and evidence.
- Determines the future goal of projects ("service vision"). - Participates in field work and user research as part of a cross-functional agile team.
- Advocates for user needs, along with other members of a cross-functional agile team.
- Understands the different phases of service delivery and is able to contribute to, plan, and manage these stages.
- Ensures delivery of a successful product or service.
- Manages competing interests.
- Manages a service, product, or process through the delivery phases, including ensuring improvement of the service, product, or process over these phases where possible.
- Ensures the project will meet user needs and are accessible to all users.
- Prioritizes user stories for each work sprint and accepts user stories when complete ("definition of done").
- Provides a connection between multidisciplinary business areas and stakeholders.
- Manages communication to improve transparency, share information, and set expectations.
- Ensures compliance with policies and procedures and completion of all necessary documentation.
- Focuses on achieving outcomes such as measurable improvements to employee experience, costs savings, or red tape reduction.
- Accepts work as done and approves milestone delivery by service providers and vendor teams.
- Ensures the necessary business processes are followed and participates in managing projects, including acting as a point of escalation for delivery teams.
- Identifies and mitigates risks.
- Communicates the benefits and status of the projects.
- Maximizes use of the digital service.
- Shares responsibility for the successful completion and continuous improvement of the service, product, or process with the program area.
- Other responsibilities as required or requested.
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