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Seasonal Brand Ambassador | Holt Renfrew Ogilvy

2 months ago

Montréal QC, Canada David Yurman Full time

OverviewThe Seasonal Brand Ambassador will promote the company’s image in a positive manner to customers by delivering a superior customer service experience. They will support sales through handling walk in clients on the sales floor, gaining product knowledge, and maintaining full compliance with the operating standards, policies and procedures of David Yurman.The David Yurman Montreal Seasonal Brand Ambassador will be accountable for the following key deliverables:ResponsibilitiesSales and ServiceMaximize all selling opportunities to achieve team’s sales targetsCreate a positive and rewarding client experience, that is warm and hospitable in all customer interactionsProvide exceptional customer service by ensuring that the customer takes priorityRemain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market Clientele DevelopmentIdentify and exceed all customer needs and expectationsUtilize available marketing tools and technologies to build relationships and new businessCollect meaningful customer data for the purpose of building relationships and personalizing future client development opportunitiesSeasonal Sales SupportAssist with daily inventory countsAnswer and properly direct all incoming callsEnsure visual merchandising and housekeeping standards reflect current visual guidelines and prioritiesPartner with support team in the repair process and follow up on customer communicationAssist with cleaning of client jewelryAssist with delivery proceduresAssist with ad hoc operational requests throughout the storeTeamworkBe aware of the impact of behavior on othersDemonstrate a flexible approach, responding positively to any reasonable requestQualificationsDemonstrate strong verbal and written communication skillsPossess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).Flexibility to work non-traditional hours, including days, nights, weekends and holidays