Manager, Licensing Qualifications and Services

3 weeks ago

Vancouver BC, Canada Insurance Council of BC Full time

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.

  • We offer a comprehensive health and dental plan.
  • Work-life balance.
  • This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
  • Professional development.
  • Equitable employment opportunities

The Opportunity

The Manager, Licensing Qualifications and Services assesses, monitors, and enhances departmental performance. In this role, they will analyze current practices, develop process improvements, and identify changes in workflows, structures, and teams to ensure continuous departmental performance. In addition, they will also develop licensing competency frameworks, exam blue prints and educational resources for external stakeholders. To ensure departmental performance and process development, they would use various skills, such as project design, leadership, process optimization, and management. This is a 12 months contract role 

Duties and Responsibilities

  • Develops processes addressing applications for first applications, reapplications, and amendments of licenses; standard corporate/partnership amalgamations and purchases reviews; requests for termination (cancellation) of licenses, and changes in authorizations to represent per legislations, Council rules, and other applicable regulations.
  • Contributes to departmental frameworks and audits to ensure that licensing processes are compliant and accurate. 
  • Leads the mapping of licensing pathway and addresses implications of organizational changes across the different application streams.
  • Manages all licensing trends and forecast discussions and regularly reviews all licence application pathways to identify improvement areas. 
  • Manages the development and implementation competency frameworks and the creation of program manual for education providers.  
  • Manages the development of examination blueprint.  
  • Acts as a resource in the creation of an application manual with application templates and forms for education providers.   
  • Supports the creation of education equivalencies templates on licensing matters.  
  • Provide performance feedback to staff and foster their development.  
  • Refine course examination and licensing equivalency approaches.  
  • Communicate with the public and industry members on proper practices and governing requirements.  
  • Routinely audit course or program applications approved and referring any concerns to the Director, Licensing.  
  • Tracks all licensing agreements to ensure that services provided meet the terms defined in the contract.
  • Leads projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation. 
  • Coordinates internal and external resources to ensure that projects adhere to scope, schedule, and budget. 
  • Executes department changes while communicating the implications of such changes to different stakeholders.
  • Participates in developing presentations and documents for new and returning applicants and other stakeholders on licence matters. 
  • Reviews and updates the internal decision-making processes and training.
  • Maintains an understanding of and remains current on Council rules, licensing operations and practices, legislation, regulatory trends, and their implications. 
  • Builds and maintains relationships with peers, other regulators, and agencies. 
  • Monitors and addresses concerns raised by licensing teams. 

 Qualifications and Experience

  • University degree or equivalent education and/or experience.
  • 8 years of Insurance experience is required. 
  • 3 years of project and/or process management experience is required. 
  • 3 years of licensing/registration experience is an asset.
  • Management experience, leading a team is an asset. 
  • Experience in a regulatory setting is an asset. 

Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position . In some circumstances, the new employee may be eligible for compensation beyond the P50 of the salary range. Factors that influence this decision include full job knowledge, qualifications, internal equity, and experience in a similar role.

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