Bell Careers

Job Description:

The Implementation Support Specialist is a member of the Delivery Customer Solutions Engineering (DCSE) Team and provides support in the ordering, coordination and implementation of Communications and IT Solutions to Bell’s Enterprise, Government, Health Care and SMB customers. Implementation Support Specialist candidates will be exposed to a wide variety of information and knowledge about the IT and Telecommunications field while provided training in several technical and sales-related fields. The Implementation Support Specialist will also assist the Account Architect team – who focus mainly on pre-sales activities – in the pursuit of new sales opportunities. Students will develop formal and informal business and networking skills, while increasing organizational awareness of corporate policies and procedures. This role constantly presents new learning opportunities and is a great introduction to the IT and Networking field.

• Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions.
• Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services.
• Process the appropriate request forms related to both Bell network and customer network builds.
• Identify revenue generating opportunities and communicate the opportunities to the Sales team.
• Build working relationships with internal and external stakeholders.
• Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together.
• Continually seek ways to improve internal processes – Identify problems and help solve them.
• Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing.

• Excellent organizational and time management skills, able to prioritize work tasks.
• Ability to establish and maintain effective working relationships with a network of stakeholders.
• Ability to work with minimal supervision.
• Working knowledge of PC software and Microsoft Office (MS Word and Excel is a must) PowerPoint and Visio knowledge is an asset.
• Telecommunication and/or Networking knowledge is an asset.
• Strong interpersonal, teamwork and Leadership skills.
• Strong verbal and written communication skills.
• Ability to learn and develop skills in a dynamic environment.

Company: Bell

Vacancy Type: Full Time

Job Location: Mount Pearl, NL

Application Deadline: N/A

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