Vendor Success Manager @ Shop Makers

3 weeks ago

Vancouver BC, Canada Shop Makers Full time €45,000

Position: Vendor Success Manager Hours: 36 hrs/week (half day Fridays)
Hybrid: Work from home, but with a minimum of 2 days a week from our Mt Pleasant office
Salary: $45,000 + EOY Performance Bonus

About Makers

At Shop Makers, we’re redefining retail by offering a curated experience of the finest locally crafted, handmade goods. Our mission is simple yet bold: empower local artisans by giving them a platform to grow. We believe in nurturing community, sustainability, and creativity, and that starts with our people.

Our vendor management team is a key driver of the Shop Makers business. This role is responsible for ensuring a seamless, supportive, and positive experience for all vendors from recruitment to off-boarding, driving vendor satisfaction, retention, and success across all Shop Makers locations.

Vendor Recruitment & Onboarding

Coordinate with key stakeholders to identify and onboard high-quality vendors.
Manage application tracking and onboarding timelines.
Perform regular maintenance and updates to Vendor CRM.

Vendor Support

Provide day-to-day guidance on vendor support email for all vendor inquiries (inventory management, merchandising, and sales optimization).
Assist with vendor issues and policy violations, escalating as needed. 
Respond to inquiries from Shop Makers team members regarding vendors

Develop vendor resources, FAQs, and training materials.

High school diploma, GED, or equivalent experience.
Strong interpersonal and communication skills - written and verbal (email, phone, and occasional in-person communication)
Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines
Problem-solving mindset with a commitment to delivering positive outcomes for both customers and the company
Experience working with vendors or in partnerships would be considered an asset

While related experience is important, we have built a strong and supportive culture at Makers, and want to ensure all our team members share the same vision and goals. what you enjoy doing for fun, your passions, and what excites you about joining Shop Makers. We’d love to hear why shopping local and empowering artisans matters to you, and what supporting the handmade community means in your life.

We sincerely thank everyone who applies to join Makers. At Makers, we foster a culture of inclusion and respect and are dedicated to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process;

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