Production Application Support Engineer
3 weeks ago
Ingénieur en support d’application de production (à distance – Canada uniquement)
Nous recherchons un ingénieur en support d’application de production expérimenté et compétent, ayant une solide expérience dans les institutions financières et les piles d’applications critiques. En tant qu’ingénieur en support d’application de production, vous serez responsable de maintenir la stabilité et la fiabilité de nos systèmes financiers, en fournissant un support expert pour la gestion des incidents, la gestion des changements et les processus de migration. Votre connaissance approfondie et votre expertise en support et gestion d’applications seront cruciales pour assurer le bon fonctionnement de nos applications financières critiques.
Fournir un support de niveau 1 et de niveau 2 pour les applications financières critiques, en veillant à ce que leur disponibilité et leurs performances répondent ou dépassent les accords de niveau de service (SLA) établis.
Gérer la gestion des incidents, diagnostiquer et résoudre des problèmes complexes liés aux applications de production, en veillant à une escalade et à une résolution rapides des incidents.
Mettre en œuvre des processus efficaces de gestion des changements, superviser les déploiements contrôlés et garantir une perturbation minimale des opérations commerciales lors des modifications d’applications.
Collaborer avec des équipes pluridisciplinaires, notamment des développeurs, des administrateurs système et des chefs de projet, pour évaluer les besoins de migration et contribuer à la planification et à l’exécution.
Surveiller les performances des applications et l’utilisation des ressources, en identifiant de manière proactive les domaines nécessitant des améliorations et une optimisation.
Élaborer et maintenir une documentation complète, notamment des rapports d’incident, des procédures de gestion des changements et des lignes directrices de support d’application.
Rester informé des dernières avancées dans les technologies de support d’applications et les meilleures pratiques de l’industrie.
Diplôme de baccalauréat en informatique, en technologie de l’information ou dans un domaine connexe.
Expérience avérée en tant qu’ingénieur en support d’application de production, avec 7 à 10 ans d’expérience dans les institutions financières et les piles d’applications critiques.
Connaissance approfondie des méthodologies et des outils de support d’applications, avec un accent sur le maintien d’une haute disponibilité et fiabilité.
Maîtrise des langages de script et d’automatisation (par exemple, Python, PowerShell) pour rationaliser les processus de support et de gestion.
Expérience avec SQL.
Connaissance de la configuration des transferts de fichiers FTP, SFTP, FTPS, CFT.
Le salaire pour ce poste varie de 42 CAD à 55 CAD par heure, en fonction de l’expérience et des qualifications. Si vous êtes un professionnel autonome et expérimenté avec un dossier de réussite avéré dans le support d’applications critiques dans le secteur financier, et que vous résidez actuellement au Canada, nous vous encourageons à postuler. Rejoignez notre équipe et soyez un acteur essentiel pour maintenir la stabilité et la fiabilité de nos systèmes financiers grâce à un support d’incident, de gestion des changements et de migration expert.
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