Asset Performance Management Analyst

4 weeks ago

Markham ON, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

The Performance Analyst, Contact Centre will play a critical role in driving decision-making, optimizing operational performance, and working with the vendor management team in driving performance. This position offers an exciting opportunity for a dynamic leader with strong analytical skills, financial acumen, and a passion for leveraging data to drive business results.

Analysis : Lead the development and execution analysis to align with organizational goals. Conduct in-depth analyses to identify trends, opportunities, and areas for improvement.
Performance Measurement: Ensure that where KPI’s are not being met, there are additional analysis of trends and root cause drivers with proactive deep dives with insights on reasons and next best actions.
Vendor Performance Management: Works with Vendor Management team across multiple contact center sites while driving continuous improvement in vendor performance.
Data Management: Ensure the accuracy and reliability of data sources by overseeing data collection, validation, and aggregation processes. Develop and maintain data governance policies to safeguard data integrity.
Predictive Modeling: Utilize advanced statistical techniques and predictive modeling to forecast customer behavior, identify risks, and optimize resource allocation strategies.
Insights Generation: Generate actionable insights from data analysis to support decision-making at all levels of the organization. Translate complex data findings into clear and concise recommendations for operational improvements.
Reporting and Visualization: Collaborate with the DS&A team to ensure that required reporting dashboards and visualization tools evolve to have insights to manage the business. Ensure effective communication of performance metrics and insights to key stakeholders.
Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing, sales and customer experience, to align analytics initiatives with business objectives and drive continuous improvement efforts.

Bachelor's degree in Statistics, Mathematics, Computer Science, Business Analytics, or a related field.
Minimum of 4-5 years of experience in data analytics, business intelligence, or performance management roles, preferably within a contact center or customer service environment.
Demonstrated experience in leading analytics and insights initiatives, including performance measurement and financial reporting.
Experience in Contact Centre Operations, planning and workforce management principles.
Proficiency in quantitative analysis, statistical modeling, and data visualization techniques.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Strategic mindset with the ability to translate business objectives into actionable insights.
Proficiency in data analysis tools and programming languages such as SQL, Python, or R.
We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

  • Asset Performance Management Analyst

    1 month ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Operations Analyst Asset Management

    4 weeks ago

    Markham, Canada Computacenter Full time

    **Operations Analyst Asset Management**: **Position Overview** **Duties/Responsibilities** - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Maintain Asset Management repository for hardware inventory. - Maintain Asset Management repository for software and license...

  • asset performance and controlling officer

    2 weeks ago

    Markham, Ontario, Canada Sonele Inc. Full time

    Sonele develops and manufactures medical devices within an ISO13485 & FDA-registered facility and is also a leading ultrasound OEM manufacturer specializing in high-performance transducers. Our expertise and experience include all stages of product-to-market and provides a unique ability in getting necessary technologies into consumer hands. Sonele's...

  • Operations Analyst Asset Management

    2 weeks ago

    Markham, Ontario, Canada Computacenter Full time

    Operations Analyst Asset Management:Position OverviewDuties/Responsibilities Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Maintain Asset Management repository for hardware inventory. Maintain Asset Management repository for software and license inventory. Update and...

  • Senior Analyst, Software Asset Management

    2 weeks ago

    Markham, Ontario, Canada Extendicare Canada Inc. Full time

    Internet service providers may also use other standard web-based technologies to analyze the movements of you while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites,...

  • Senior Financial Analyst, Asset Management, Finance

    1 month ago

    Markham, ON, Canada Summit Search Group Full time

    Are you a confident, collaborative and driven Senior Financial Analyst seeking to join a company that offers a terrific culture and a highly supportive team? Our esteemed client, a well-branded and respected organization, is currently seeking a Senior Financial Analyst with significant Trade Management experience to join their team. Reporting to the Director...

  • Analyst, Acquisitions

    4 weeks ago

    Markham, Canada JD Development Group Full time

    **WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT**: - Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate. - Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc. -...

  • Analyst, Acquisitions and Asset Management

    4 weeks ago

    Markham, Canada JD Development Group Full time

    **WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT**: - Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate. - Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc. -...

  • Analyst, Acquisitions

    3 weeks ago

    Markham, Canada JD Development Group Full time

    **WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT**: - Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate. - Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc. -...

  • Analyst, Acquisitions

    2 weeks ago

    Markham, Canada JD Development Group Full time

    **WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT**: - Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate. - Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc. -...

  • Performance Analyst, Contact Centre

    1 month ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Performance Analyst, Contact Centre

    1 month ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Performance Analyst, Contact Centre

    1 month ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Performance Analyst, Contact Centre

    4 weeks ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Performance Analyst, Contact Centre

    4 weeks ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Performance Analyst, Contact Centre

    4 weeks ago

    Markham, ON, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Analyst, Acquisitions

    1 month ago

    Markham, Canada JD Development Group Full time

    WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT:Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate.Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc.Assist in...

  • Analyst, Acquisitions

    1 month ago

    Markham, Canada JD Development Group Full time

    WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT:Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate.Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc.Assist in...

  • Analyst, Acquisitions

    1 month ago

    Markham, Canada JD Development Group Full time

    WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT:Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate.Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc.Assist in...

  • Analyst, Acquisitions

    4 weeks ago

    Markham, Canada JD Development Group Full time

    WHAT YOU WILL DO AS AN ANALYST, ACQUISTIONS & ASSET MANAGEMENT:Create, own, and present proforma models with a focus on acquisition, development, and disposition of real estate.Present findings in clear, compelling, and professional presentations to internal and external stakeholders, detailing development feasibility, opportunities, risks, etc.Assist in...