Outreach Holiday Associate
1 week ago
Moving forward, with purpose, alongside our community, partners and experts, we will transform the lives of people affected by Parkinson's in Canada. The Donor Care Associate provides high-quality, efficient customer service for all inbound donor calls and emails supporting the fundraising and stewardship programs, to ensure donor satisfaction and increase retention rates.
Provide exceptional donor service via phone and email, building trust and relationships.
Manage a large volume of incoming phone calls and emails.
Support inbound inquiries related to donations, tax receipts, mailing lists, Parkinson Canada fundraising campaigns and events, donor communication preferences, corporate matching gifts, general account maintenance, and more.
Accurately and efficiently take donations over the phone and update donor contact/donation information utilizing internal CRM systems.
Implement our new donor and monthly donor journeys, including all related phone, email and mail touchpoints and data entry.
Oversee our Tribute Giving Program, including all related gift acknowledgments, tax receipting, and stewardship.
Follow and contribute to the development of communication procedures, guidelines and policies related to donor care.
Support the Major Gift, Legacy, and Events portfolios by responding to and triaging incoming inquiries, tracking RSVPs for special events, and other activities to engage and steward these key constituent groups.
Online Donation Support
Monitor incoming online donations to support the team in identifying prospects and conduct prospect research as required to support pipeline growth and development.
Support the development and refinement of donor-facing communications, such as donor FAQs, donation forms, Tribute materials, and more, incorporating the feedback of our community and best practices.
Actively contribute to our culture of justice, equity, diversity, and inclusion.
All phone and email inquiries are responded to within two business days.
Accurate data entry to improve donor experience and reporting.
Understanding of our fundraising policies and the Donor Bill of Rights, to best represent our organization and build trust.
Team is supported to meet performance goals.
Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
Familiarity with constituent relationship management (CRM) systems and practices.
Ability to speak in French and English is an asset.
Proficiency in Microsoft Suite, including Teams.
Proficiency in Raiser's Edge, Luminate Online, and/or comparable online fundraising and nonprofit marketing tools.
Parkinson Canada will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.
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