Operations Supervisor
3 weeks ago
Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
RESPONSIBILTIES
- Plan team manpower requirements to ensure production targets are met within the budgeted cost structure.
- Organize team meetings to effectively communicate relevant information to all employees.
- Assign and monitor operators and warehouse staff the time required to complete tasks, noting assigned tasks, and communicating approximate time of completion.
- Ensure that service level requirements are met for all inbound and outbound shipments.
- Ensure that staging, picking, and packing procedures are followed, and that overall production meets or exceeds customer quality standards.
- Flag priority orders and revise schedules to accommodate outgoing orders.
- Provide daily feedback to employees through coaching and administer performance appraisals.
- Handle all disciplinary situations in an appropriate and timely manner, supported by adequate documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service needs; communicate as appropriate.
- Maintain a clean and safe work environment.
- Carry out the duties of a supervisor under the Occupational Health and Safety Act, including legislation relating to safety, violence, and harassment.
- Assume other related responsibilities as required.
EXPERIENCE
- Five (5) years' experience in distribution (3PL experience would be an asset).
- At least two (2) years supervisory experience, preferably in a 3PL operations role.
- Experience in e-commerce would be an asset.
- At least one year's experience in a warehouse environment using material handling equipment.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- A college diploma in business management with a specialization in logistics management or equivalent experience is preferred.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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