Operations Supervisor

1 month ago


Canada Metro Supply Chain Full time

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

RESPONSIBILTIES

  • Plan team manpower requirements to ensure production targets are met within the budgeted cost structure.
  • Organize team meetings to effectively communicate relevant information to all employees.
  • Assign and monitor operators and warehouse staff the time required to complete tasks, noting assigned tasks, and communicating approximate time of completion.
  • Ensure that service level requirements are met for all inbound and outbound shipments.
  • Ensure that staging, picking, and packing procedures are followed, and that overall production meets or exceeds customer quality standards.
  • Flag priority orders and revise schedules to accommodate outgoing orders.
  • Provide daily feedback to employees through coaching and administer performance appraisals.
  • Handle all disciplinary situations in an appropriate and timely manner, supported by adequate documentation.
  • Maintain close interaction with customers to develop strong relationships while assessing service needs; communicate as appropriate.
  • Maintain a clean and safe work environment.
  • Carry out the duties of a supervisor under the Occupational Health and Safety Act, including legislation relating to safety, violence, and harassment.
  • Assume other related responsibilities as required.

EXPERIENCE

  • Five (5) years' experience in distribution (3PL experience would be an asset).
  • At least two (2) years supervisory experience, preferably in a 3PL operations role.
  • Experience in e-commerce would be an asset.
  • At least one year's experience in a warehouse environment using material handling equipment.

COMPETENCIES

  • Customer Centricity
  • Fostering Culture
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

EDUCATION

  • A college diploma in business management with a specialization in logistics management or equivalent experience is preferred.

Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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