Customer Supply Chain Manager, Retail

4 weeks ago

Toronto ON, Canada Kraft Heinz Company Full time

Customer Supply Chain Manager, Retail page is loaded Customer Supply Chain Manager, Retail
Apply locations Toronto - Queen's Quay - Headquarters time type Full time posted on Posted 2 Days Ago job requisition id R-81697 Job Description
The Customer Supply Chain Manager is responsible for working cross-functionally with internal teams to make sure our customers’ orders are filled in full, delivered on time, and in the most efficient way possible for the Retail business.
Be the “Voice of our Customers”: - Keep key stakeholders educated / informed about the customer’s supply chain expectations and provide continuous feedback on how Kraft Heinz is performing. You will do this by leading periodical performance reviews with our customers, tracking important KPI’s (i.e., Case Fill Rate, On Time Delivery), and coordinating actions to improve performance whenever vital.

~ Be “There for the Customers”: - Serve as the main point of contact for our customers for any Supply Chain related matter (i.e., Supply updates, future risk, product damages, quality concerns, reporting, etc.) Be “Customer Obsessed”: - Spearhead corrective and/or proactive supply chain solutions whenever necessary to ensure optimal service is provided to our customers. Proactively triggering strategic coordination with cross-functional teams like Warehousing, Transportation, Sales, Supply Planning, Manufacturing, R&D, Customer Service, and others.

~ Be “An Owner”: - Just as important as delivering excellent service to our customers, it is also important to do it in the most efficient way possible. As such, the customer excellence manager should be able to identify and/or deliver specific/measurable cost savings initiatives and service improvements through existing tools, process improvements, and corrective actions in conjunction with affiliate logistics, planning, sales, R&D, and customer service departments. (Be “A Team Player”: - Work closely with the Sales team to assist and support the achieving of monthly sales quotas. You will do this by generating ad-hoc reports, monitoring customer order pacing against forecast, observing inventory health, among others.

Minimum of 7 years of work experience in a supply chain related field
Proven track record for achieving consistent / positive supply chain results
Must be advanced in Excel and PowerPoint
ERP system experience preferred, SAP ideal
Proficiency in Tableau (or other visualization software) and Alteryx (or other data software) OR computer programming (e.g., Python, etc.) Ability to design, sell, and implement creative & strategic supply chain solutions for KHC and our customers
Leadership / influencing / negotiations skills necessary to lead project teams without position authority and to support Kraft Heinz’ business interests with the customer.
Toronto - Queen's Quay - Headquarters Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands.
All while celebrating our wins - and our failures – as we work together to lead the future of food. INCLUSION MATTERS TO US
Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities.
Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.
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