2nd Line Engineer

4 weeks ago

Calgary AB, Canada Hamilton Barnes Associates Limited Full time

Our client is a leading provider of Cyber Security and IT Services in the UK, serving a diverse range of clients. As a Microsoft Gold Partner, Cisco Partner, and Juniper Partner, they pride themselves on delivering reliable and cutting-edge solutions to their customers. Their largest client is a prominent Italian financial services business located in London.

As a 2nd Line Engineer, you will play a crucial role in providing IT support and ensuring the seamless operation of their clients' systems. Fluent in Italian, you will be the bridge between their technical team and their Italian-speaking clients, ensuring effective communication and understanding of their specific requirements.

The offices are located in Liverpool Street, but the job is remote and requires you to be on-site for one week out of every five.

Key Responsibilities:

  • Provide second-line technical support to resolve IT issues promptly and efficiently.
  • Communicate effectively with Italian-speaking clients to understand and address their IT concerns.
  • Maintain and troubleshoot LAN/WAN networks, with a focus on Cisco, Juniper, or Aruba technologies.
  • Work with Microsoft Infrastructure, including Windows Servers.
  • Collaborate with the team to implement and maintain cybersecurity measures.
  • Keep abreast of industry trends and contribute to continuous improvement initiatives.

Requirements:

  • 3 years of experience in an IT Support Desk role.
  • Fluent in Italian (spoken and written).
  • Proficient in LAN/WAN technologies, with expertise in Cisco, Juniper, or Aruba.
  • Strong knowledge of Microsoft Infrastructure, including Windows Servers.
  • Excellent problem-solving and communication skills.

Nice to Have:

  • CCNA or MCSA certification.

Benefits:

  • £45k basic salary per annum.
  • Opportunities for professional development and certifications.
  • Dynamic and collaborative work environment.
  • Remote work flexibility.

If you are a skilled IT professional with a passion for delivering exceptional service and are fluent in Italian, we encourage you to apply for this exciting opportunity. Join them, where innovation meets reliability, and contribute to the success of our clients' IT ecosystems

#J-18808-Ljbffr

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