Customer Service Associate

3 weeks ago

Calgary AB, Canada Not For Sale Fund Full time

We are currently looking for our next dazzling gem to join our customer service team and the Spence family We have grown and evolved over the years with a unique approach to becoming an industry leader in cut quality and the customer experience. With unparalleled access to these diamonds, we truly are the best choice for our customers.Our people are the center stone of our business. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love. Team building events and activities
Continuous on the job training, support and mentorship
The role As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Greet every customer in a friendly manner and provide extraordinary customer service
Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Follow up with customers via phone or email regarding their repair orders.
Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience
Answer all phone and email correspondences
You are energetic, outgoing and have strong customer relationship skills
You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
You have at least a years’ experience working in a customer service environment
You’re used to working with a computer and are willing to learn new technology and software
You have minimum availability of 3 days a week, and of those 3 days at least 1 weekend day. Flexible day time availability preferred.
Bonus points if you have previous administrative or reception experience #J-18808-Ljbffr

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