Manager, Support

4 weeks ago

Mississauga ON, Canada Kaizen Lab Inc. Full time

Rodan Energy continues to experience significant growth. We are seeking a strategic leader who excels at driving excellence in service delivery, leading a high-performing technical team and is committed to enabling the clean energy transition. The Manager, Technical Services is responsible for managing a team of highly skilled metering and electrical technicians in providing power systems, telemetry, communications and associated technical services to our clients, including electrical distribution utilities, power producers and large commercial and industrial energy users. Your role will involve strategic planning, team management, customer engagement, and continuous improvement of service delivery processes. Please note this position is fully in-office with no option to work remotely.
Lead, motivate, and develop a team of metering technicians, scheduler and support professionals.
Set clear objectives, provide guidance, and ensure the team's performance meets or exceeds expectations.
Stay updated with industry trends, best practices, and emerging technologies related to product and services.
Service Delivery Management:
Manage work assignments to ensure optimal utilization of team members and contractors in delivering projects safely, on time and on budget.
Develop and/or oversee project plans and resources for equipment installation, customer care and ongoing maintenance to meet project scope and client requirements.
Responsible for new construction projects and maintenance/testing services in high voltage environments.
Develop and implement systems to ensure the effective and timely delivery of projects.
Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
Identify and implement process improvements to enhance efficiency and quality of service delivery.
Maintain a safe and healthy workplace including proper work procedures, documentation, safety standards, training, safety audits and compliance monitoring.
Forecasting, planning and operational excellence to achieve and exceed business performance goals.
Collaborate with cross-functional teams, such as Engineering and sales to ensure seamless delivery of services and alignment with client objectives
Support the business development team with RFP responses, developing scope of work, and pricing projects.
Post-secondary education in a related technical field (e.g. electrical engineering, electrical technician/technologist), or other relevant work experience.
~ Eng, CEM or other relevant designations is an asset.
~ Background in electrical power distribution, metering, protection and control, communications, and electrical systems.
~5+ years related work experience in a supervisory capacity.
~ Advanced computer skills (MS Office, Outlook, CRM, MS Project).
~ Valid driver's license and insurance.

Excellent leadership and people management skills, with the ability to inspire and motivate a team
High level of commitment to exceptional customer service and experience
stipend and pension matching
committed to diversity and equality of opportunity, we strive to create an
As a leading North American energy services company, we deliver valuable energy solutions that help our clients reduce their energy costs and GHG emissions, facilitate electrification, and enhance power grid efficiency. For over 20 years, Rodan Energy has been developing, enabling and managing grid connected energy resources. We are a trusted solutions provider to North America’s largest energy users, power producers and utilities.
Note: As part of the initial recruitment screening process, applicants must confirm that they are Fully Vaccinated against COVID-19.
Start your career here to help build a sustainable energy future

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