Bilingual Field Nurse Case Manager

3 weeks ago

Québec QC, Canada Bayshore HealthCare Full time

The Bayshore Specialty Rx Bilingual Nurse Case Manager will be a single point of contact for physicians. They will work in collaboration with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Bilingual Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment
Provide exemplary courteous professional service to all program stakeholders
Proactively offers support and advocacy to patients and HCP
Visits prescribers in their assigned area to assist with paperwork in office as required
Provide ongoing support and assistance to ensure patient adherence
Coordinate patient injection training as required
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required in order to provide optimal service to HCPS, Patients and clinics
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
Identify, report and document Adverse Events as per Pharmacovigilance requirements
Adhere to Bayshore Policies and Procedures
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as key performance indicators for the program.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Registered Nurse or Registered Practical Nurse (RN/RPN) License
Current registration/licensing with the provincial regulating body of residence
Bilingual French/English. Experience in immunology considered an asset
Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.
Experience in identifying and reporting adverse events to health Canada and Medical Information
Ability to multi-task, prioritize and manage time effectively
Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)
Bayshore HealthCare is one of the country's leading providers of home and community health care services and a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,500 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. Bayshore HealthCare has been a recipient of Canada's 50 Best Managed Companies award since 2006.
Variety of patient care settings
Employment Status: Full time opportunities available

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