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Full time associate
2 months ago
Business Integrity Office Associate (12-month contract) Hybrid – Toronto, ON
We are hiring a Business Integrity Office Associate for our client, Eli Lilly, based in Toronto, Ontario. The Business Integrity Office (BIO) is the primary team responsible for fulfilling contracts and service agreements for Healthcare Professionals and Healthcare Professional organizations, fulfilling payment requests, expense reimbursement compliance and assuring final archiving and audit readiness of all related documentation. The primary role of the Business Integrity Office Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner. This is a 12-month contract position that follows a hybrid work structure.
Contract and Payment Request Fulfillment (60%)
HCP Contracts
Provide excellent customer experiences to both internal business partners and external Healthcare Professionals (HCPs) through the end-to-end coordination & execution of the contracting process. This includes the pre-contracting data collection and management for HCPs
Execute contracts and service agreements for HCPs: Assesses requests against compliance requirements, prioritize based on event date, track payments to HCPs – including annual maximums
Ensure contracts are compliant with applicable internal and external procedures. Prepare compliance documentation for completeness and accuracy
Work directly accounts payable and within SAP to ensure accurate and timely payments to HCPs
Receive and archive contract related documents, communications, and approvals
Receive and review all applications for sponsorship of independent meetings and activities for compliance with policy, ensure appropriate archiving of relevant documentation
Create contracts and processes payments to Healthcare Organizations (HCOs)
Manage BIO Phone Line and Email (10%)
Be recognized as the “go-to” information resource for HCP and HCO contracting and payment queries both from external HCP’s and internal business partners
Assist field staff and external customers with questions and concerns and be recognized as the key resource regarding Lilly’s contract/service agreement process, the status of requests, platform/system issues, payment queries, issue resolution etc.
Database Management (10%)
independently makes changes to site or works with IT on the design and implementation of upgrades/improvements.
Accurately maintains BIO database site after each task completion.
Ability to work in Excel, create pivot tables to run metrics reports from BIO collab site/platform to provide periodic departmental updates, as well as updates to business units and other partners.
lead local troubleshooting.
Lead bi-weekly team meetings, identify BIO issues
Anticipate and respond to customer requirements through HCP and business partner feedback
Lead new projects, such as re-writing/editing relevant procedures, updating documents on the BIO site, or other process improvements.
Manage office workload during peaks and staffing shortages.
Make decisions within BIO procedures and policies that impact team activities, such as:
Audit Readiness - Major corporate focus due to magnitude of consequences of poor program implementation.
Timelines met to avoid compliance infractions.
Dollar amount (FMV), taxes applied, vendor, address, service performed.
Ensures proper selection of correct legal language for contracts.
Protect Lilly-customer relationship while simultaneously implementing a difficult compliance program and meeting high expectations regarding payment promptness and accuracy.
Bilingual (English/French) preferred
~ Demonstrated experience in Medium to Large Organization, pharmaceutical experience an asset
~2+ years customer facing experience with excellent communications & compliance skills.
~ Legal/Contracting/Compliance support experience an advantage
~ Computer literacy - experience with Word, Excel, SharePoint, SAP, Adobe Sign
~ Finding the next step in your career can be a fulltime job in itself. Brunel has a reputation for working with some of the best in the business. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.