IT Remote Support Specialist
3 weeks ago
About Terra Dygital Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services, developing cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our dynamic and rapidly growing team, where you will collaborate with top-notch professionals, work with the latest technologies, and play a crucial role in our clients’ success—all while enjoying significant opportunities for personal and professional growth.
As a Support Specialist, your expertise in problem-solving is matched by your dedication to providing outstanding customer service to clients and fellow technicians. You are recognized for your exceptional customer support, proficient multitasking abilities, and your composed proficiency in managing urgent scenarios. Under the guidance of the Support Specialist Team Lead, the Support Specialist is responsible for troubleshooting and resolving client issues. Your role demands excellent communication skills and a commitment to delivering superior client service.
Support clients with technical issues involving Microsoft’s core business applications and operating systems
Support backup, disaster recovery, and business continuity solutions
Assist new clients with onboarding and training
Review project metrics to ensure service standards are met (ticket closures, utilization, response time, resolution time, CSAT, etc.)
Provide support services for Microsoft and Cloud related technologies
Provide technical services and support for client networks
Provide remote access solution implementation and support
Maintain project and client documentation
Maintain a deep knowledge of technology products and services applicable to our clients and the industry in which they operate
Provide support and guidance to more junior team members
Strong understanding of operating systems, business applications, printing systems, and network systems
Ability to diagnose and troubleshoot technical issues
Service awareness of the client's key IT services for which support is being provided
Typing skills to ensure quick and accurate entry of service request details
Willingness to participate in an on-call rotation, providing timely support outside regular hours when required
Industry IT Certifications: Microsoft O365/Azure Role-based certification (or legacy equivalents)
~2+ years’ experience working for an MSP or related company, an asset
~ Comprehensive benefits package and time off policies
Short Term Incentive Plans
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Vancouver, BC, Canada Terra Dygital Full time €55,000 - €75,000About Terra Dygital Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services,...
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Vancouver, BC, Canada Terra Dygital Full time €55,000 - €75,000About Terra Dygital Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services,...
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Vancouver, Bc, Canada Terra Dygital Full timeAbout Terra Dygital Terra Dygital Solutions is an innovative IT services provider headquartered in Vancouver, BC. We are dedicated to effectively addressing a diverse range of complex IT challenges by leveraging modern technologies. Our core expertise lies in advising clients on cybersecurity and business/system architecture through our Virtual CIO services,...
