Scheduler- Mining
1 month ago
Holding Conference calls with HR and Operations
Analytics and data mining
Flexible, creative problem-solving, anticipates changes and welcomes challenges.
Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.
Minimum Higher Secondary Education or Graduate
Strong computer skills that include proficiency in MS Office suite, particularly Excel.
Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation.
Use available tools/software(s) (e.g. Emphasize & enforce the importance of the CSC Key Performance Indicators & support business processes and decisions implemented by management and the Board.
Identify problems with systems and general toll issues and communicate or escalate these issues to the proper area for resolution. Coordinate with other unit personnel as necessary to resolve issues.
Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area.
Ensures compliance with toll system agreement contract.
Phone No. *
Global Workforce Management Professional Chartered Body is the 1st WFM Professional Chartered Body in the world. “GWFM Professional Chartered Body is the 1st One to dedicate “International WFM Professionals Day” as on 27th June”.
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