Head Cashier

3 weeks ago

TroisRivières QC, Canada The Home Depot Canada Full time

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.

The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

-- Key Responsibilities:


Ensures Customer Satisfaction

  • Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
  • Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line
  • Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
  • Observe associates and work activity, ensuring appropriate staffing levels to meet business needs
  • Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility Leading the Front End
  • Communicate goals, priorities, and directions from store leadership to associates
  • Ensure the parking lot is shoppable and free of debris
  • Engage back-up cashiers as necessary and assign them to predetermined registers
  • Operate cash machines and train cashiers accordingly
  • Assist guards for cash collection Maintains Safety, Security and Shrink Mitigation
  • Follows all Safety and Loss Prevention policies and procedures.
  • Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:

  • Customer Focus
  • Time Management
  • Promotes Teamwork
  • Problem Solving
  • Communicates Effectively


Skills:

  • Interpersonal Skills
  • Cash Handling
  • Leadership Skills
  • Attention to Detail

Direct Manager/Direct Reports:

  • Front End Supervisor


Travel Requirements:

  • None

Physical Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work:
  • Dependent

Working Conditions:

  • Working within a flexible schedule that may include evening and weekends.
  • Warehouse environment that can be dusty and noisy.
  • Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

  • Highschool Diploma or Equivalent

Minimum Years of Work Experience:

  • 1 to 2 years Retail or Cash experience an asset


Minimum Leadership Experience:

  • Minimum 1 year leading people


Certifications:

  • NA


Other Requirements/Assets:

  • NA

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