Head Start Education Manager

4 weeks ago


Toronto ON, Canada CPA Ontario Full time

CPA Ontariois currently in search of an Education Coordinator who will be responsible for providing administrative support tothe Pre-Certification Education team who are engagedin running the CPAexamination centres. In this position you will handle email communications and informational documentation related to the Professional Education Program (PEP) enrolment process while providing students with excellent customer service.
Liaising with students by phone and email regarding enrolment in the Professional Education Program and responding to student inquiries and handling escalations from the call centre team and other internal departments.
Reviewing and making recommendations for all related student communications including online resources and ensuring that all processes are completed accurately, in compliance with the Harmonized Education Policy and within established timelines.
Conducting testing of enrolment functionality prior to each term and completing required testing of enhancements, performing routine edit checks to ensure integrity of student data, as well as participating in a variety of other projects.
Contributing to continuous improvement by identifying issues and trends, preparing summaries, creating email templates and training aides as well as making suggestions for issue resolution and recommending changes to processes and policies.
A post-secondary graduate with a degree or diploma in Business Administration, Computer Science, English, Mathematics or other related discipline.
Experienced with administration and customer service combined with strong organization, time-management and problem-solving skills.
Technically savvy and knowledgeable in Microsoft Word, Excel (intermediate to advanced), PowerPoint, Outlook, SharePoint and Teams. Experience with Salesforce is considered an asset.
Flexible and available to work outside of regular working hours when required during peak times and throughout exam periods, including early mornings, evenings and weekends on occasion.
Flexible work environments. As part of our Hybrid work culture, we provide flexible, remotework options to support you inyour career, in addition to in-office teamwork and collaboration.
Diversity and inclusion. We help them stay ahead of global market trends and abreast of regulatory change. Our Chartered Professional Accountants are valued by organizations in all industries for their financial expertise, strategic thinking, management skills and leadership. At CPA Ontario, we are committed to building high-performance teams. Accommodation is available under the Ontario Human Rights Code. If you require a disability-related accommodation to participate in the recruitment process, please email accessibility@cpaontario.ca with “Accommodation Required” in the subject line to provide your contact information.



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