Genesys Cloud Engineer

3 weeks ago

Toronto ON, Canada Epsilon Solutions Ltd. Full time

Job Title :- : Genesys Cloud Engineer

Job Location :- Remote(Canada)

Position Description :-

The Contact Centre SME/Consultant will be responsible for managing contact centre transformation solutions & deployments.

In this role the SME/Consultant will closely collaborate with business, infra & corporate security functions to deliver a robust, scalable and secured outcome driven solutions.

Responsibilities/Skills

Must Have Skills

5+years of experience

" Hands-on delivery and solution experience with contact center solution, Genesys Cloud.

" IVR and ACD development experience

" Should have good understanding of Genesys Cloud Developer APIs and their usage.

" Experience with scripting languages like JS, NodeJS.

" Experience with AI/NLP engines - Google CCAI, Amazon Lex/Polly.

" Good Understanding of contact center business operations, processes & transaction flows

" Understand security requirements, industry specific compliance & certification requirements

" Excellent verbal and written communication skills

Nice To Have

" Experience / exposure with other contact centre solutions like Amazon Connect, Nice inContact.

" Experience / exposure with leading CRM / case management solutions Salesforce, MSD365,

" Oracle Peoplesoft, SAP C4C, Zendesk, ServiceNow, Jira, Freshdesk etc.

" Experience with vendor evaluations, market analysis, vendor negotiations, vendor onboarding processes etc.

Thanks and Regards

Saurabh Srivastava

Account Manager

E: Saurabh.srivastava@epsilonsolutions.ca #J-18808-Ljbffr

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