Director of Care

3 weeks ago

Toronto ON, Canada Allianz Full time

Let’s care for tomorrow.
At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest buildings, multi-year complex construction projects or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.
In coordination with the Head of Claims - Canada, the Director of Long Tail Claims – Canada will direct the strategy and handling of all long tail claims in Canada. The Director of Long Tail Claims - Canada will:
Work closely with Underwriting and Market Management ‘MM’ to develop and maintain strong relationships with brokers and clients
Work collaboratively with Legal & Compliance, Finance, Actuarial, Chief Claims Office and other key stakeholders to ensure all aspects of claims are administered within guidelines
Manage the day-to-day function of the Claims team in Canada to support the lines of business and provide technical claim guidance
Claims Strategy
Assist with the execution of the North American Claims strategy
Contribute to the development of global Claims Line of Business ‘LoB’ strategy
Support the development of cross LoB regional strategy, in line with Market Management ‘MM’, the Head of Claims - North America and the Regional CEO.
Claims Targets
Assist with driving the achievement of financial targets (e.g. ALAE Management)
Contribute to annual productivity setting for Claims
Ensure case claims reserves and settlements are consistent with exposures
Assist the actuarial team with IBNR, KBNR and development factors
Market Management
Proactively support acquisition of new business and retention of existing business
Coordinate with local MM to drive successful execution of strategic plan

Claims Approach and Compliance
Ensure claim handling consistency and discipline through management of the claims file review process in accordance with corporate and local guidelines
Provide technical claims guidance and settlement authority
Evaluate and assign appropriate claims autonomy to team; including auditing files to ensure autonomy levels and claim practices are adhered to

Leading and Managing Claims Team
Lead and manage regional team, including direct reports and matrix management of functional reports
Assist with managing cost center budget within plan
Continuous evaluation and execution of formal and informal staff development plans

Relationship Management
Positively represent Allianz Commercial internally within the Allianz Group, and externally to the market
Proactively drive involvement of functional areas in Claims process, including e.g. MM, ARC, Underwriting, Finance, Actuarial, Operations
Responsible for providing the Regional Claims Head with regular updates regarding events/activities in the region/product area
Seek guidance from Regional Claims Head and Chief Claims Office ‘CCO’ on issues that have an impact on the region and company

Ensure all claims handled within authority limits, and in line with Allianz Commercial Claims complex procedures and guidelines
Support establishment of claims management procedures on new business accounts in association with clients, brokers and Third-Party Adjusting firms
Bachelors degree: Strategic Planning: Ability to develop, implement, and communicate strategies to address important trends or changes in the business
Managing people: Ability to lead and manage a team of claims technicians; Including the ability to delegate tasks, steer team direction/goals, etc.
Coaching: Ability to advise, instruct, direct, and guide as a coach to help someone develop his/her skills
Prior experience recognizing opportunities for improvement, making thorough recommendations and championing causes to management
CIP, FCIP, CPCU, RPLU, CRM, FRM, ARM) or a comparable Claim designation is a plus
Claims Handling: knowledge of claims handling process from notification to settlement and recovery
Litigation: understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation etc.)
Clearly and effectively express ideas and messages via speech or writing
Negotiation and conflict management: Ability to negotiate best position for Allianz Commercial and clients, often in contentious situations, managing conflicting priorities of various parties
Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study, or examine data in detail, and draw appropriate conclusions
The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.
47159 | Customer Services & Claims | Management | Non-Executive | Allianz Commercial | Full-Time | Permanent
We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus structure and retirement structure.
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
From our support for flexible working, health and well-being (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business. Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Original job Director/ Longtail Claims posted on GrabJobs .

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