Clerk /Senior Travel Counsellor/ Peggy/s Cove/

2 weeks ago

Toronto ON, Canada The Government Of Nova Scotia Full time

Department: Communities, Culture, Tourism & Heritage
Type of Employment: Seasonal
Tourism Nova Scotia is a division of Communities, Culture, Tourism and Heritage. Tourism Nova Scotia works with communities and industry to encourage travel in the province and increase tourism revenues through experience and sector development, business coaching, marketing, and visitor servicing. Our team members are the front-line ambassadors that welcome visitors and provide travel counselling services.

As a Senior Travel Counsellor, you will provide supervision to the Visitor Information Centre employees ensuring the delivery of quality service to visitors. Delivering visitor information services in-person, over the phone, and by email
Providing customer service by helping visitors plan their travel in Nova Scotia using sales, promotion, and people skills
Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
Supervising employees and carrying out administrative functions ensuring the delivery of quality service to visitors.
Scheduling, forecasting staffing levels, preparing reports, building relationships with tourism partners and ensuring the smooth running of the facility.
An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism-related experience.



You have experience coaching employees and demonstrate strong customer service orientation through the ability to assist visitors while following policies and procedures.



Excellent leadership, interpersonal and team-building skills
Excellent computer skills, internet savvy and ability to toggle between multiple computer applications
The following would be considered as assets:
We will assess the above qualifications and competencies using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s) and reference checks.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. The full-time seasonal position requires an individual who can work over a seven-day period schedule including weekends and holidays.
Travel may be required for work and training purposes.
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Womenin occupations or positions where they are under-represented. Original job Clerk /Senior Travel Counsellor/ Peggy/s Cove/ posted on GrabJobs .

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