Associate - Claims Management

At Klue, We're Building the Future of Competitive Intelligence What is the Win-Loss Team?
Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing -in-depth research, and excellent customer service every step of the way.
With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. As a Program Management Associate, you'll play a central role in driving value for our clients while promoting long-term retention and loyalty. You will partner closely with clients to align on their goals, provide in-depth research, and deliver a white-glove customer experience at every step.
You'll identify and execute the best interview recruitment strategies to keep programs on track, educate clients on win-loss and churn analysis best practices, and ensure their research programs are set up for success.
By tracking program health, implementing strategies to optimize outcomes, and supporting client adoption, you'll make a direct impact on both client satisfaction and the overall success of the business, all while developing your skills in program management, customer relations, and strategic problem-solving.
Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines.
Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience.
Research Operations & Project Coordination: Coordinate with CSM's to map, track, and manage project milestones, deliverables, and timelines. Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows.
Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation.
Operational Excellence & Continuous Improvement: We want you to love the role you are in and believe these skills and experiences will help you to be successful You'll know you're successful when:
Interview and data targets are consistently hit. Interview goals are met, databases are clean and analysis-ready, and analysts can move quickly into insight generation.
You proactively streamline workflows and use AI and tooling to increase efficiency, scalability, and quality over time.
Great organizational and project management skills and the ability to focus on top priority tasks.
Strong attention to detail and pride in delivering high-quality work.
Creative thinker with strong problem-solving abilities.
High emotional intelligence and ability to build trust and collaborate effectively.
Experience managing multiple projects simultaneously with varying scopes and focus
Excellent public speaking and presentation skills
At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. For yourself, your team, and our customers. The environment here feels more startup than corporate. If you're looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you'll thrive here
Take Risks. We work Office-First, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.
Our main hiring hubs are in:
High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Extended health & dental coverage that starts on Day 1. Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. Social connection. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. We're on a mission to help organizations stop losing winnable deals. It drives Klue's autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what's happening in their market and why deals are won or lost. We're a curious, collaborative team building a platform that helps companies compete with confidence, and we're looking for people who want to do meaningful work alongside others who care about craft and impact.
We're a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.
Ignition Acquisition (2025)
Acquisition (2025)
Win-Loss Acquisition (2023)
Customer Stories
By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process.