Customer Experience Manager
3 weeks ago
Description
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility:
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Minimum Salary: $23.80
Maximum Salary: $32.40
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
- Passion for Victoria’s Secret Brand.
- Ability to improve customer satisfaction and drive customer loyalty.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 3+ years of retail leadership experience preferred.
-
Customer Experience Manager
2 days ago
Oshawa, Canada W.B. White Insurance Full time**_Desired Behavior’s of a W.B. White Employee_**_ - ** - The ability to be self-motivated and work independently - Involved in the community and be a good citizen - Strong commitment to detail - Strong organizational and time management skills - Committed to continuing education and further development of skills - Analyze, think critically and problem...
-
Customer Experience Manager
2 weeks ago
Oshawa, Canada W.B. White Insurance Full timeHere are several reasons to consider insurance jobs with W.B. White Insurance: **Proven brand**: Whether you’re looking for a short-term contract position or long-term employment, W.B. White Insurance can provide you with a position at a proven industry brand. Our brand has been in business since 1929, and in that time we’ve acquired some of the top...
-
Customer Experience Manager
6 days ago
Oshawa, Canada Victoria's Secret Full time**Description** **A Victoria’s Secret & Co Customer Experience Manager **is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. **Primary Responsibility**: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...
-
Customer experience associate
1 month ago
Oshawa, Ontario, Canada TD Full timeLieu de travail: Oshawa, Ontario, Canada Horaire: 37.5 Secteur d'activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d'offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec...
-
Retail Customer Experience Supervisor
3 weeks ago
Oshawa, Canada The Nooks Full timeThe Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Oshawa Centre team! As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our...
-
Customer Experience Manager
3 days ago
Toronto, ON, Canada CHEP Full timePosition Purpose The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to...
-
Customer Experience Manager
3 days ago
Toronto, ON, Canada CHEP Full timePosition PurposeThe Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to...
-
Customer Experience Manager
4 days ago
Toronto, ON, Canada CHEP Full timePosition PurposeThe Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to...
-
Customer Experience Manager
3 days ago
Toronto, ON, Canada CHEP Full timePosition Purpose The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to...
-
Manager, Customer Experience
4 weeks ago
Toronto, ON, Canada Zoleo, Inc. Full timeThe Manager, Customer Experience is responsible for day-to-day operations and management of ZOLEO’s global customer experience team, providing a consistently high level of service for ZOLEO customers. Full-time Hybrid Toronto, Canada About ZOLEO: ZOLEO is an industry-leading provider of global safety and messaging services that’s changing how...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescriptionA Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescriptionA Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescriptionA Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer Experience Manager
1 month ago
Oshawa, Canada Victoria's Secret Full timeDescription A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...
-
Customer Experience Manager
2 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescription A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescription A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescription A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer Experience Manager
3 weeks ago
Oshawa, Canada Victoria's Secret Full timeDescription A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor,...
-
Customer experience associate
1 month ago
Oshawa, ON, Canada TD Full timeLieu de travail: Oshawa, Ontario, Canada Horaire: 37.5 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération : Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche...
-
Seasonal Customer Experience Representative
2 weeks ago
Oshawa, Canada Indigo Books & Music Full timeCompany Description **Location: Indigo Oshawa Centre** **Shift: Operations/Visual Merchandising - 5AM/9PM (off-hours) start-time required** **Schedule: Part-time, Seasonal Contract** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to...
