International Accounts Service Coordinator

4 weeks ago


Edmonton AB, Canada Johnson Controls International Full time

Unleash your potential with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Paid vacation, holidays, and sick time.
Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Dedication to safety through our Zero Harm policy.
Scheduling and management support.

The HVAC Truck Based Service Manager is responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Manages customer relationship development and satisfaction. Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Responsible for budgeting, forecasting, accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.

Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong interpersonal, customer service, negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Demonstrated proficiency in MS office products and basic Windows environment.
Diploma in Electronic or Mechanical Systems.
Two years prior experience in the HVAC or building controls industry. 
Five plus years in a service management role directing a similar service deliverable team


Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. A copy of Johnson Controls’ applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.



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