Customer Experience Operations Analyst

4 weeks ago


Ontario, Canada EightSix Network Inc Full time

Customer Experience Operations Analyst
Reports to: Manager, Customer Experience Operations
Flexible Work Location Arrangements Available
The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is responsible for collaborating and working in partnership with the Customer Experience Operations team to deliver on key priorities. Projects may include grants management, governance and delivery of customer operational communications, modernization of customer experience tools and support improvements that drive efficiency to enhance customer satisfaction. Knowledge of process improvement methodologies and tools, financial services organizations, and customer contact centers are assets for this position. Collaborate with operational analysts with all activities that optimize the day-to-day customer experience operations ensuring high quality, delivery on time and budget
Support all aspects of grants management, adhere to industry and federal regulations, govern and execute all customer operational communications
Ensure all customer experience tools meet the needs of the business and continue to provide operational input towards the modernization of contact center operations
Support operational activities that maximize the digital service portal usage and ensure process documentation is maintained
Play a project management role and translate business needs and challenges into technical terms; proactively assess technical constraints and offer creative solutions
Participate and facilitate project team meetings, and deliver informative, well-organized presentations
Perform additional assignments as required by the needs of the organization, or as assigned by the Manager, Customer Experience Operations
A post-secondary degree in Business Administration or a related field
~3+ years contact center operations and RESP grants related experience
~ Have a good understanding of contact center requirements, technical trends, and different technology options
~ Strong experience and passion for process improvement and an ability to complete projects in a timely manner
~ Great computer skills, MS Office, strong Excel proficiency required
~ Group Pension Plan with company contributions.
Flexible Work Location Arrangements Available
The Canadian Scholarship Trust Foundation (CST) has one aim: To make it possible for every Canadian to plan for their children’s post-secondary education. The CST Foundation has been dedicated to bringing higher education within reach for Canadian families for over 60 years. Founded as a non-profit foundation in 1960, we’ve evolved in tandem with the education savings sector and helped shape it into what it is today. Customer Experience Operations Analyst
Accommodations are available upon request for candidates taking part in all aspects of the hiring process. Be the first to be notified about new Customer Experience Operations Analyst jobs in North York, Ontario



  • Ontario, Canada EightSix Network Inc Full time

    Position: Customer Experience Operations Analyst Company: CST Savings Inc. Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience Operations and is responsible...


  • Ontario, Canada CST Savings Inc Full time

    Position: Customer Experience Operations Analyst Company: CST Savings Inc. Industry: Financial Services Reports to: Manager, Customer Experience Operations Location: Flexible Work Location Arrangements Available Application Deadline: May 24, 2024 Role Summary: The Customer Experience Operations Analyst reports to the Manager, Customer Experience...


  • Ontario, Canada Univerus Energy & Water Full time

    Looking to make a change to a company that is growing rapidly and having fun? Look no further and let’s talk about an incredible opportunity at an incredible company - Univerus. You see, we are doing things differently here at Univerus; we are a global enterprise software company providing unified solutions to Local Government, Utilities and many other...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a major financial institution in Canada is looking to hire an Analyst to their team for an initial 6-month contract. The role is currently operating on a hybrid model with the office located in Toronto. Proficient in Excel (navigate, calculations, formals) - 4-6 years Analytical experience ( analyzing contracts, validating information, data...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 banks in Canada, is looking for anOperational Risk Analyst to fill a 3-month contract located in downtown Toronto. This role is 1-2 days in office.This contract has a possibility of extension or conversion. As anOperational Risk Analystyour duties will include but not be limited to: Collaborate with the Director to lead the design,...

  • Senior Analyst

    3 weeks ago


    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking to add a Senior Analyst to their Operational Hedging team for a 6 month contract. In this role the successful Senior Financial Analyst will work on hedging operations including; Completing hedge checklists ensuring hedges are approved on time, terms and conditions match and products are correct ...


  • Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...


  • Ontario, Canada TD Bank Full time

    Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à...

  • Business Stategy

    2 months ago


    Ontario, Canada Motive Full time

    About the Role: Motive is building out its first SDR Operations group and is looking for a highly motivated Business Strategy & Operations Analyst to join the Motive team. You will collaborate closely with our SDR Directors, SDR Managers, sales, enablement, marketing, finance, and commissions teams to build and maintain the operational processes driving...


  • Ontario, Canada Toromont Cat Full time

    Toromont Cat is looking for a Mining Performance Solutions Analyst! To support the Mining fleet through maintenance, operations and parts teams by focusing on continues improvement projects. As a Mining Performance Solutions Analyst, YOU will experience: Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for an Operations & Guest Experience Coordinator for a 12-month contract located in Scarborough. This is an excellent opportunity for an Operations & Guest Experience Coordinator with a financial services background. As an Operations & Guest Experience Coordinator your duties will include but not be...

  • Analyste numérique

    2 months ago


    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a Digital Analyst I to fill a 12-month contract located in Toronto. As a Digital Analyst I your duties will include but not be limited to: Creating reports to ascertain effectiveness and provide insights on digital initiatives to various customer solution teams Supporting team members...


  • Ontario, Canada HuntsBot Full time

    Customer Success Specialist / Customer Experience Specialist Customer Support Contract North America Only 1 days ago Description Communicate: Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner....


  • Ontario, Canada 2i Solutions, Inc Full time

    We are thrilled to present an outstanding 1 year contract opportunity for an accomplished Information Security Analyst (SOC Analyst) based in London, Ontario. This is a Fully remote role Must haves: • 5+ years of IT operations experience with progressive responsibilities. • 3+ years information security or other IT infrastructure security experience. ...

  • Analyst - Remote

    2 months ago


    Ontario, Canada Fleetzero Full time

    Decarbonization Analyst, Fleet & Capital ~ Decarbonization / Fleet and Capital Advisory / Management Consulting FleetZero Inc. is currently recruiting an Analyst, Fleet & Capital for our growing global decarbonization and fleet energy management consulting practice. The decarbonization and fleet energy management consulting practice specializes in...

  • Treasury Analyst III

    2 months ago


    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large financial institution, is looking for a Treasury Analyst III for a 12-month contract located in Toronto. This is an excellent opportunity for Treasury Analyst III with a financial services background As a Treasury Analyst III your duties will include but note be limited to: Supporting different efforts in the capacity of business...

  • Business Analyst

    4 weeks ago


    Ontario, Canada SysTechCorp Inc Full time

    Description::Review, analyse and evaluate business systems and user needs.Elicit, define, assess and document detailed business and system design requirements (functional, operational, transitional, information & non-functional) for new systems & systems enhancements and identify any gaps within current capability.Determine operational objectives by studying...

  • Business Analyst

    4 weeks ago


    Ontario, Canada SysTechCorp Inc Full time

    Description::Review, analyse and evaluate business systems and user needs.Elicit, define, assess and document detailed business and system design requirements (functional, operational, transitional, information & non-functional) for new systems & systems enhancements and identify any gaps within current capability.Determine operational objectives by studying...


  • Toronto, Ontario, Ontario, Canada Robertson & Company Ltd. Full time

    Risk Analyst I- Transaction MonitoringBusiness Unit: AML operationsDuration: 18 monthsExtension possible: yesConversion Possible: yesSchedule: Mon-Fri, flexible hours; can work 7am – 3pm, 8am-4pm, 9am-5pm, 10am-6pm.First week of training is standard 9-5OT: optional. Saturdays is available for overtime workLooking for candidates with not more than 2 years...

  • Senior Analyst

    2 months ago


    Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 bank, is looking for a Senior Analyst for a 12-month contract located in Toronto. This is an excellent opportunity for a Senior Analyst with a financial services background. As a Senior Analyst your duties will include but not be limited to: Analyzing information to identify marketing campaign opportunities Supporting...