Performance Engineer Full Time
4 weeks ago
They say you only get one chance to make a great first impression. We exist to help our clients make a great first impression with their customers – over and over again
It will power everything from self-driving cars to gadgets around your home. Wysdom creates and manages the smartest virtual agents on behalf of our clients.
Wysdom is a fast growing, venture-backed start-up led by a team of serial entrepreneurs with a history of building great teams and products. We are looking for a Implementation Engineer to join Wysdom. Wysdom is committed to slowing climate change by removing our team's personal commute so has become a fully remote company and this position can be located anywhere in Canada.
As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the principal solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle of VA (Virtual Agents) on third party VA platforms. You will work with one of the most diverse teams of Conversation AI specialists, UX designers, data scientists, and innovators to deliver the best AI enabled customer experience.
Engage with clients to develop a keen understanding of their goals, strategies and technical needs
Work closely with clients to understand their system architecture and scope out technical requirements to build conversational AI experience
Build prototypes of the proposed technical solutions & API integrations with backend systems
Provide technical support to our internal optimization team to implement complicated transactional use cases for VA
Collaborate with internal and external stakeholders to deliver technical solutions
Drive best practices, architectural assessments, and work breakdown with client services team
Lead technical sessions with client, becoming a trusted advisor to decision makers and stakeholders while demonstrating mastery of the technical domain
University degree in a technical or mathematical discipline (e.g. Computer Science, Engineering) or equivalent experience
~Strong technical experience in professional services and a proven track record of successfully delivering projects
~ Good knowledge of modern Web frameworks, RESTful services and Microservices architecture
~ Experience working on enterprise deployments involving multiple vendors
~ Experience in end-to-end deployment of chatbot built on Microsoft Bot platform
~ Hands on experience on Microsoft Power Virtual Agent, Azure Logic Apps, Azure Data pipeline, and comfortable with writing code for custom actions.
AI is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products.
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