Director of Service

3 weeks ago

Calgary AB, Canada AFL Full time

AFL Network Services is actively seeking a dynamic leader with a track record of achieving operational excellence to take on the pivotal role of Director for Premise Services Operations in SK and AB.


We encourage you to apply if you possess expertise in optimizing operational processes, a track record of successfully executing strategic plans aligned with organizational objectives, and a demonstrated flair for dynamic leadership in cultivating high-performance cultures.


What you will accomplish together with our senior leadership team:


In the role of Director, reporting to the Executive Director, you will play a crucial leadership role in the development and delivery of Premise Services.


Responsibilities will encompass offering strategic guidance, providing operational direction, and nurturing robust relationships with AFL’s clients and operational stakeholders.


Development and implementation of regional strategic plans, key performance indicators, and objectives in collaboration with the Executive Director and Director to maximize productivity and ensure customer obligations are met.
Collaborate closely with the other Director of Premise Operations to monitor progress and establish consistency across all aspects of Premise Services operations and client interactions.
Responsible for planning, development, execution, and regular review of the Premise budget and achieving operational target metrics.
Management of direct reports and departmental activities related to employment, including recruitment, training, development, performance management, and employee relations.
This includes providing sales and customer service training for front-line field technicians.
Lead the oversight of production and quality assurance in collaboration with the Human Resources, Health and Safety, and Procurement and Contracts teams to ensure operational activities comply with relevant standards, guidelines, and regulations.
Collaborate with external vendors and internal departments, including Dispatch, Resource Planning, and Finance, to enhance efficiencies, minimize customer experience issues, and enhance fulfillment and service delivery.
Partner with the material team to foster innovation and drive process improvement initiatives aimed at enhancing efficiencies in inventory management and turnaround time. Outstanding communication and interpersonal skills that will facilitate team development and collaboration with key stakeholders, including internal departments, senior management, and clients.
Minimum of 5 years of senior management experience in the Telecommunications or IT industry is necessary.
Thorough understanding of both copper and GPON telecommunications infrastructure and associated services is essential.
Extensive knowledge and experience in sales processes, with a demonstrated history of meeting sales targets in a field operations environment, are required.
Proficiency in MS Office, particularly Excel, Word, Visio, and PowerPoint, is a must.

~ Leadership – Proven success in leading high-performance teams, achieving results through others, and being an influential collaborator.
Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvement.
Analytical Thinking - Exceptional ability to analyze data and utilize it to make sound business decision.
Customer oriented – Demonstrate strong focus on customer service and client satisfaction while maintaining high ethics and professional integrity in all interactions.
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems.
Results focused – Ability to organize and manage multiple, and at times competing priorities.
Communication skills – Demonstrate effective communication and collaboration skills necessary to lead and manage teams and projects effectively.
Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.
Regular visits to field teams and travel are necessary.
This position entails working from regional field locations as needed.
If you require accommodations at any stage of the hiring process, please contact . Who is AFL Network Services:


AFL Network Services (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company. #

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