Client Service Representative

2 weeks ago

Maple Ridge BC, Canada Outdoor Living Today Full time

We are Outdoor Living Manufacturing Ltd, more commonly known as Outdoor Living Today. 

OLT is a Western Red Cedar manufacturing company located in British Columbia. We specialize in sustainable, high-quality Cedar Sheds, Gardens, Playhouses, Gazebos, and Pergolas which we have been supplying to homeowners in Canada and the United States for over 15 years.

Our head office in Maple Ridge, British Columbia, is looking to fill a new role with a positive candidate who wants to grow with us in a fast-paced, customer-centric environment. 

The successful candidate will have a proven track record in both customer service, and sales environments - dealing with customers, sales, and problem-solving, along the way. 

If you are a positive leader who excels in delivering a good customer service experience, we want you to be part of our team 

The primary responsibility of the Customer Service/Sales Assistant Manager is to help oversee our customer service, answer product questions, finalize orders, and all other relevant functions of service to ensure we are delivering excellent customer service to our customers. 

The individual within this role will ensure the smooth functioning of administrative processes related to customer service and work with our dispatch to ensure customer satisfaction and meet the Company objectives. 

Other aspects of this role include supporting the sales department in an administrative role. 

Customer Service:
Create a seamless and efficient customer experience in services and support
Proactively identify and resolve potential Customer Service issues before they become problems
Offer a great Customer Experience - demonstrate empathy and excellence to ensure that each touchpoint across the customer journey is seamless, engaging, efficient, and delightful.
Bachelor's degree is preferred, but equivalent experience will be considered;
~1 year of Customer Service, Account Management, Delivery Driving, and/or Sales experience is preferred but not required for the right candidate;
~ Working knowledge of Microsoft Office (Outlook, Word, and Excel);
~ Problem-solving skills to identify potential technical / product solutions as they emerge


Outdoor Living Manufacturing Ltd. has been employing people for over 15 years in Canada
00 per hour paid on a bi-weekly basis. 
Potential for Hybrid/Remote working over time
Ongoing training and mentoring to prepare you to move into a higher position

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