Director, Online Business Operations

1 month ago

Toronto ON, Canada InterContinental Hotels Group Full time

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Director of Operations. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
Oversee the day-to-day operations of all operational departments and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas:
Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
Housekeeping and Laundry functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
Spa operations and marketing are monitored and implemented to achieve goals and objectives.
Engineering functions are monitored. CapEx and Hotel upgrades to be achieved and overseen.
Security operations are monitored and managed to ensured safety and security of hotel asset.
Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Schedule and regularly conduct routine inspections of the front office, food and beverage outlets, public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company. Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Prepare and submit statistical, performance, and forecast analyses and reports as required.
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.
Authorize requisitions to replenish shortages and other business supplies for daily business.
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Guest Relations, Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

  • NA-Managing Director

    1 week ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers)....

  • NA-Managing Director

    2 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • Director, Online Business Operations

    4 weeks ago

    Toronto, ON, Canada Spring Living Retirement Communities Full time

    Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 14 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring...

  • Director, Online Business Operations

    3 weeks ago

    Toronto, ON, Canada Spring Living Retirement Communities Full time

    Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 14 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...

  • NA-Managing Director

    2 weeks ago

    toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • NA-Managing Director

    2 weeks ago

    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most...

  • Office of the CEO

    1 week ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most popular own e-bike brand is called NCM and offers a large selection of electric bikes, from mountain bikes to urban bikes to foldable electric bikes. We are looking for a...

  • Office of the CEO

    2 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most popular own e-bike brand is called NCM and offers a large selection of electric bikes, from mountain bikes to urban bikes to foldable electric...

  • Office of the CEO

    2 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: CEOLocation: TorontoLeon Cycle introduction:Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our most popular own e-bike brand is called NCM and offers a large selection of electric bikes, from mountain bikes to urban bikes to foldable electric...

  • Director

    3 weeks ago

    Toronto, Canada Isaac Operations Full time

    Who we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...

  • Director of Online Content

    4 weeks ago

    Toronto, ON, Canada Law Society of Ontario Full time

    The Director, Communications, manages the communications team and is the lead advisor to senior members of the Law Society on Communications best practices. The Director, Communications provides strategic direction, advice, and support to the Senior Management Team, direct reports and other stakeholders. The Director, Communications is accountable for the...

  • Online Director

    3 days ago

    Mississauga, ON, Canada Stallion Express Full time

    Are you a client-centric individual with solid experience working with a strong understanding of eCommerce and shipping logistics? Here's your opportunity to lead a team and drive success in the dynamic world of eCommerce shipping! The ideal candidate will blend extensive customer service expertise with comprehensive knowledge of eCommerce shipping...

  • Director, Online Education

    1 month ago

    Toronto, ON, Canada Institute of Corporate Directors Full time

    ABOUT THE INSTITUTE OF CORPORATE DIRECTORS (ICD) Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian directors and boards across the for-profit, not-for-profit, Credit Union sectors, and Crown sectors. As Canada’s largest director community, the ICD creates forums for...

  • Director, Online Business Operations

    4 weeks ago

    Markham, ON, Canada The Nationwide Group Full time

    The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations. TNG benefits from...