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Sales Operations Specialist

4 months ago

Markham ON, Canada Lorex Technology Full time

Company Description Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

The Sales Operations Specialist is a key member of the sales and operations team, reporting to Senior Director of sales and operations. The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion, product launches (GTM) & EOL, fraud tool, chargebacks, MDF support for partners, vendors, and revenue & expense tracking. The primary focus is to facilitate, implement and execute the successful product launches and transition, manage inventory for the entire DtC business and monitor & manage chargebacks. The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail oriented in order to manage and report accurate data and meaningful insight to the team.

Manage SKU(product) list with MSRP and promotion prices for web stores and marketplaces
Optimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates.
Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale plan
Collaborate with sales and operations team, business insight manager, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platforms
Responsible for new material and BOM(bill of material) creation and management in SAP
Track SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plans
Manage inventory transfers between warehouses and to Amazon
Manage the aging inventory list and develop a sales and consumption plan via different sales platforms
Support Senior Director of sales and operations with promotion planning, inventory strategy, budget planning, sales planning with data and analysis
Report and provide insight to support the decision-making and strategic planning of the sales team
Manage DtC sales related expenses and track and report the status vs. Serve as key contact person and subject matter expert for the sales and operations team in inventory, sales tracking, fraud & chargeback related inquires
MDF management for reseller partners and B2B customers
Oversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management team
Monitor and report non-fraud related chargeback results
Lead, develop and discuss the chargeback reduction plan with the management and operations team
Coordinate site-merchandising and marketing initiatives for each promotions and in general
Project manage sales and operations related ad-hoc projects
Stay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest innovative strategies and tactics.
Excellent management and control of workflows to produce deliverables within required timeframes and quality standards
Solid understanding of consumer electronics industry and DtC/eCommerce business structure
Demonstrated ability to juggle multiple projects and set priorities for a team of managers and individual contributors
Superior Microsoft Excel, Word and PowerPoint skills
Ability to use SAP, Amazon seller central, and Power BI

Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferred
Experience in data analysis, data management, and consumer electronics industry preferred
Experience in supply chain and finance is an asset
Minimum 5 years of experience in with Microsoft Office Suite software


Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.