RQ00838 - Solution Architect - CRM - Senior

RQ00838 - Solution Architect - CRM - Senior

Posted On 12/11/2026

Job Information

Term 65 Days

Job Opening ID 11934

Technology

Number of Positions 1

Work Experience 10+ Years

City Toronto

State/Province Ontario

M4C

Job Description

Reporting to: Director, Digital Solutions Delivery, or designate.

Key Accountabilities

• Lead the CIMS CRM and SharePoint upgrade from a technicalarchitecture perspective, including collaboration with the Project Delivery Lead and project team for planning, execution, readiness, and implementation activities.
  
• Validate the upgrade paths for Dynamics CRM 2016 to Dynamics 365 Customer Engagement 9.1 On-Premises and SharePoint 2013 to SharePoint Subscription Edition.
  
• Create and maintain technical project artifacts, including the upgrade approach, environment strategy, architecture documentation, RICE inventory and assessment, migration sequencing, deployment plan, cutover plan, rollback plan, and technical readiness checklist.
  
• Work with Project delivery lead to coordinate cross-functional technical teams, including application development, infrastructure, database, security, testing, operations, and third-party vendor resources.
  
• Provide hands-on Microsoft Dynamics CRM leadership across implementation, development, administration, configuration, troubleshooting, and upgrade activities.
  
• Provide technical leadership for SharePoint On-Premises farm architecture, upgrade planning, database migration, patching, integration, and operational readiness.
  
• Assess infrastructure, database, security, identity, authentication, certificates, service accounts, network, integration, and application dependencies.
  
• Confirm Microsoft supportability requirements, supported platform versions, prerequisite software, required patch levels, licensing considerations, and target-state configuration decisions.
  
• Validate the transition from the current Dynamics and SharePoint client-to-server integration to the required server-to-server integration model.
  
• Document and validate migration sequencing, outage planning, staffing coordination, test cycles, production cutover, rollback, and post-implementation stabilization planning.
  
• Identify technical risks, unsupported configurations, architecture gaps, delivery constraints, and remediation recommendations, and escalation decisions requiring leadership direction.
  
• Provide clear technical briefings, status updates, recommendations, and decision materials to project sponsors, IT leadership, governance bodies, and stakeholders.
  
• Challenge assumptions and vendor recommendations where required and provide independent technical assurance throughout the upgrade.
  

Required Skills & Experience

• Demonstrated experience leading complex IT projects, including new implementations, upgrades, migrations, and modernization initiatives, from both technical and overall delivery perspectives.
  
• Proven experience creating and managing project artifacts such as project plans, schedules, work breakdown structures, dependency maps, risk and issue logs, decision logs, and implementation plans.
  
• Proven experience leading multidisciplinary technical teams across development, infrastructure, database, security, testing, operations, and vendor workstreams.
  
• Proven experience creating technical project artifacts, including upgrade approaches, environment strategies, architecture designs, RICE inventories, migration plans, release plans, cutover plans, rollback plans, and readiness assessments.
  
• Deep hands‑on experience with Microsoft Dynamics CRM, including implementation, development, customization, administration, configuration, troubleshooting, integration, and upgrades.
  
• Direct experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement 9.x On‑Premises.
  
• Deep hands‑on experience with SharePoint On‑Premises, including SharePoint 2013, SharePoint 2016, and SharePoint Subscription Edition.
  
• Experience delivering on‑premises to on‑premises Microsoft platform upgrades without relying on a cloud migration as the target solution.
  
• Strong technical knowledge of SQL Server, SSRS, Windows Server, Active Directory, IIS, certificates, service accounts, authentication, networking, backup, recovery, and high availability.
  
• Experience with Dynamics CRM and SharePoint integration, including server‑to‑server authentication and the modernization of legacy integration models.
  
• Experience planning and leading environment builds, data and database migrations, system testing, performance validation, production cutovers, rollback, and stabilization.