Bylaw Enforcement Officer
3 weeks ago
Penticton is a vibrant, innovative, healthy waterfront city focused on sustainability, community, and economic opportunity. At the City of Penticton, our goal is to serve our residents, businesses, and visitors through good governance, partnership and the delivery of effective and community-focused services.
Community Safety
- Work to identify vulnerable populations at-risk and work with community partners to connect to community services.
- Work with the Social Development Department and community partners on the development of proactive approaches to enforcement with vulnerable populations.
- Support and attend the Coordinated Access Supportive Housing (CASH) table with community partners to share information for vulnerable individuals in need of housing.
- Identify individuals at most acutely elevated risk in the community and bring individual's information to the Community Active Support Table (CAST) for a collaborative intervention.
- Through proactive patrols, identify persons in medical distress and contact appropriate agency.
- Liaise with other city departments, regulatory and safety agencies such as the RCMP, Fire Department, community partners, etc. to resolve issues collaboratively.
Bylaw Enforcement
- Coordinate the investigation and inspection of a customer issue/complaint with a goal of resolving recurring bylaw offences.
- Provide public assistance and supporting evidence in the prosecution of municipal bylaw offences/dispute adjudication process.
- Conduct regular foot and bike patrol of parks, trails, beaches and other public spaces to educate and enforce bylaws and be a visible presence downtown-working in all-weather conditions and in various terrains.
- Through proactive patrols, identify persons in medical distress and contact appropriate agency.
- Manage all assigned calls for service- input notes, evidence and photographs.
- Maintains notes and data, and prepares and delivers written and verbal reports as requested by Bylaw Services Manager.
- Assist with training of new officers, which includes explanation and demonstration of duties and functions through an 'Officer Coaching program.'
Public Engagement
- Provide public education and enforcement of all municipal bylaws, including ones related to community safety, livability, and cleanliness (homeless issues, panhandling, nuisances in public places, etc.)
- Assist with customer bylaw inquiries including front counter response as required (i.e., in absence of Bylaw Intake Administrator).
- Provide educational programs in the community.
Required Knowledge, Skills and Abilities:
- Knowledge of City bylaws, adjudication hearings and City layout. Knowledge of municipal bylaws and penalties.
- Knowledge of bylaw enforcement officer authority, rules of evidence, adjudication process and court proceedings.
- Knowledge of computer systems for gathering, tracking and recording investigative information.
- Problem solving and decision making skills. Intermediate to advanced computer skills.
- Ability to provide effective written and verbal communication.
- Ability to handle and resolve confrontational situations. Deal effectively with sensitive issues- conflict management skills.
- Ability to exercise discretion and sound judgement.
- Ability to maintain positive community relations with community partners/stakeholders. Ability to work flexible shifts as needed- including evenings and weekends.
Education, Training and Experience:
- 2+ years of experience dealing with the public in a municipal regulatory capacity.
- Demonstrated experience working with people facing homelessness, including those with serious mental illness and/or addictions ,and complex health and social issues.
- Conflict management and resolution training.
- Completion of Grade 12, supplemented by both the Bylaw I & II certification (Justice Institute of British Columbia or equivalent).
- Completion of coursework related to the social sector, including but not limited to social work, sociology, dispute resolution, criminology, social justice; or,
- An equivalent combination of education, training, and experience.
- Ability to undergo and pass a Police Information Check (Vulnerable Sector).
Require License(s):
Valid Class 5 B.C. Driver's License
Full-time Permanent (40 hours per week). This position involves irregular hours and days of work, and may include weekends and evenings. Wage:
$34.14 to $37.64 per hour (Pay Grade 12, CUPE) Benefits:
Attractive benefits, vacation and pension package Additional Comments
- Candidates will be required to complete an online Personality Assessment Inventory (PAI) questionnaire.
- If you do not currently possess all of the credentials mentioned above, but are interested in joining the Bylaw Services team, we encourage you to apply as the City is willing to support development.
Employment Length: Permanent
Education Requirement: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Job Experience: 2 years to less than 3 years
Rate: $34.14 to $37.64 Hour
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