Customer Service Call Taker

3 weeks ago


Toronto ON, Canada ABL Employment.com Full time

FULL TIME CALL CENTER POSITION.
We have a full-time, permanent position with opportunity for advancement Our client is a modern third party contact centre who services one of the most well known North American HVAC providers.
Receive phone calls from customers looking to book service appointments
– Answer customer inquiries regarding their energy or HVAC services
– Suggest warranty plans and service upgrades
– Using multiple CRM systems/screens to book appointments
– This position offers a health spending account after 6 months. Full-Time Shifts: You will be scheduled for 5 days per week between Monday to Sunday between 8:00am – 10:00pm (37.Training is Monday to Friday – 9am-5pm for 3 weeks in office.
Hybrid work model: in office Tuesdays and Wednesdays
Prior experience with call centre or retail sales
– Excellent command of the English language – both oral and written.
– Professional and pleasant telephone manner.
– Must have flexibility and willingness to move between various shifts.
– Excellent computer skills



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