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A few days ago 1483802 L2 Desktop Engineer

1 month ago

Vancouver BC, Canada Hamilton Barnes Associates Limited Full time

We are workgin with a consultancy that is seeking an L2 Desktop Engineer to be based at one of their client sites on a 6-month contract.

As an L2 Desktop Engineer, you will play a crucial role in providing technical support in the desktop engineering area. You will be responsible for diagnosing and resolving desktop-related issues, ensuring the smooth functioning of IT systems, and supporting end-users to maximize productivity.

If you are interested in this opportunity and want to find out more, we encourage you to apply today

Responsibilities:

  • Provide L2 technical support for desktop-related issues, including hardware, software, and peripherals.
  • Diagnose and troubleshoot desktop problems, performing root cause analysis and implementing effective solutions.
  • Install, configure, and maintain desktop operating systems and software applications.
  • Collaborate with L1 support teams to escalate and resolve complex technical issues in a timely manner.
  • Perform regular maintenance tasks, including software updates, patches, and system upgrades.
  • Ensure compliance with security policies and procedures, particularly in relation to SC Clearance requirements.
  • Document all support activities, including resolutions, troubleshooting steps, and system configurations.

Skills/Must have:

  • SC Clearance is mandatory for this role.
  • Proven experience as an L2 Desktop Engineer or similar role, with a strong background in technical support.
  • Excellent knowledge of desktop operating systems, including Windows and macOS.
  • Proficiency in troubleshooting desktop hardware, software, and peripheral devices.
  • Familiarity with desktop management tools and remote support technologies.
  • Strong communication skills with the ability to interact effectively with end-users and stakeholders.
  • A proactive and customer-focused approach to problem-solving.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) would be advantageous.

Salary:

  • £190 per day
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