Director / Senior Director Training Management

3 weeks ago

Richmond Hill ON, Canada Staples Canada Full time

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. We are building an inclusive and diverse team
If you have a disability or special need that requires accommodation, please let us know.
It's an environment where experimentation and new ideas are encouraged and frequently tested - status quo isn't good enough. As the Senior Director, Enterprise Analytics & Data Science, you will build, accelerate, evolve Staples Canada's analytics practice as the primary owner of analytics and data science. You will lead a team of individuals as part of a COE model where you will be responsible for the primary strategy, execution on the base-level of analytics that has high-standard and run a centralized data science practice. Own and develop the vision, strategy, and execution for a best-in-class customer intelligence, data science and analytics function, ensuring scalability of systems, governance, tools, capabilities, processes, and talent
# Curate and source together all types of transactional/behavioural/operational data (onsite, in-store, offsite, third-party) elements into a collection of views that can easily be leveraged and trusted for as close to real-time decision making, connecting back to the Customer and their journeys
# Partner to deliver a common reporting service layer between various back end and front-end systems across all BUs enabling real-time data synchronization and reporting
# Build and maintain a democratized AI infrastructure that can rapidly be leveraged by immediate and broader analytics teams while driving programmatic best practices through every aspect; enable SAAS and no-code solutions for rapid deployment
# Unlock a unified experimentation platform while enabling best practices and training to support rapid A/B testing for feature deployment, customer facing experiments/pilots, and other CX elements
# Build and support a unified 360 view of customers to deliver customer-first analytics solutions, and drive a customer data narrative across all aspects of business functions
# Develop, implement, and utilize machine learning algorithms and data science approaches to deliver customer segmentation, retention, attribution modeling and other solutions that are customer facing (front end), eventually moving to demand forecasting, time series modeling, fraud/risk, space/assortment/X product optimization (back end)
# Build consensus and gain alignment on the data and analytics strategy, while defining the path forward for capabilities across the ecosystem including required change management, organizational structure changes and communications strategy

10+ years progressive management experience in a data and analytics space
Post-secondary education in AREA or related field
Previous working experience in AI systems is an asset
Demonstrated ability to identify risks, develop and implement strategies to address gaps
Direct experience owning and managing a budget to plan
Health and Dental benefits
Performance bonuses

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