Senior Business Analyst

3 weeks ago

British Columbia, Canada LanceSoft, Inc. Full time

Duration: Upto 12 months with Possibility of Extension

Job Description

  • Stakeholder management, involving preparing, scheduling, and leading workshops, gathering/reviewing requirements, collecting input.
  • Extensive experience in documenting all technical and business requirements and business capabilities, requirements acceptance: facilitate business users, and business process mapping to support the contact centre & platform features and functionality.
  • Excellent written and verbal communication and facilitation skills, with the ability to navigate challenging personalities and influence stakeholders.
  • Document current and proposed business processes using tools such as flowcharts, diagrams, and process maps.
  • Effectively decompose high level scope down to tangible, workable low-level requirements, and deliverables.
  • Strong critical-thinking, analytical, interpersonal, and problem-solving skills, to recognize and resolve complex issues and devise creative solutions.
  • Understand business process modeling notation and techniques, as well as process improvement methods and criteria.
  • Interpret and translate customers' needs and advise on possible solutions. Assist in the preparation of a high-level project estimate and project timelines.
  • Working knowledge on and experience with agile as well as waterfall project management concepts, practices, and deliverables.
  • Communicate effectively with both technical and non-technical team members and with members of functional teams.
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Diversity, Equality, and Inclusivity - This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).
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