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Full Time Director
4 months ago
1 day ago Be among the first 25 applicants Director of Customer Success (Toronto or Remote Globally)
About Private AI
Founded in 2019 by privacy and machine learning experts from the University of Toronto, Private AI’s mission is to create a privacy layer for software and enhance compliance with current regulations such as the GDPR. Identifying, reducing and removing privacy risks using AI, Private AI allows companies to unlock the value of the data they collect – whether it’s structured or unstructured data. Private AI is backed by M12, Microsoft’s venture fund, and BDC, and has been named a World Economic Forum 2023 Technology Pioneer, GartnerⓇ Cool Vendor in Privacy, as well as one of the 2022 CB Insights AI 100, CIX Top 20, Regtech100, and more.
The Director of Customer Success is a leadership role with the responsibility of creating, executing, and optimizing our customer success strategy globally. Develop and implement the customer success strategy, ensuring it aligns with the overall company vision and objectives.
Build, train, and lead a high-performing customer success team.
Establish key performance metrics and goals for the customer success team.
Oversee and manage customer issues, working towards swift and successful resolutions.
Manage and optimize customer onboarding and training programs.
Provide detailed reporting to the CEO and other executives on the efficiency of customer success efforts.
Opportunity to travel (if desired) and to work remotely.
Opportunity to work with really interesting customers who are building great products.
We’re affiliated with the University of Toronto, and you’ll get to work with some of the best & brightest minds in the field.
Strong understanding of customer success best practices and strategies.
~ Proven experience in a senior customer success role for highly technical products, preferably in a fast-paced start-up environment.
~Proven experience in a senior customer success role for highly technical products, preferably in a fast-paced start-up environment.
~ You take a data-based approach to decision making and assessment.
~ A servant-leader approach to management; Creative.
~ Ability to analyze, interpret and utilize complex data to make informed strategic decisions.
To apply for this job, please send a short cover letter and resume to careers@private-ai.com with the subject line “Director of Customer Success.” Seniority level Mid-Senior level
Employment type Full-time
Industries Software Development
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