Director, Executive Communications

Title: Director, Executive Communications & Engagement Reporting to the leader of the Office of the Chief Security Officer (OCSO), the Director, Executive Communications & Engagement leads the strategy, governance, and end-to-end delivery of high-impact communications and decision materials for Enterprise Security’s CSO and Senior Leadership as well as leads the strategy and delivery of Engagement activities for the team. The role is accountable for converting complex technology, cybersecurity, risk, performance, and transformation priorities into clear enterprise narratives, evidence-based insights, and actionable recommendations that enable informed oversight and decision-making. The role requires a senior leader who can operate with an enterprise mindset, exercise sound judgment, hold sensitive information in confidence and influence executives and senior stakeholders; translating complex priorities into clear, compelling narratives across a variety of internal channels, including senior leader committees and boards. As a strategic advisor and communications leader, the Director partners directly with the Senior Director, Office of the Chief Security Officer (CSO), Chief Security Officer, Senior Vice Presidents, Vice Presidents, Managing Directors, and cross-functional executives to shape messaging, anticipate stakeholder needs, challenge content, and ensure that submissions are accurate, timely, cohesive, and aligned with the Bank’s strategic objectives, risk appetite, regulatory commitments, and governance standards. The Director owns the Board Support portfolio and operating model, including forward planning, quality assurance, executive briefing, stakeholder engagement, reporting process improvement, and team leadership. The role sets a high bar for insight, precision, judgment, and confidentiality while building an enterprise-wide network of content and metrics owners. The Director also own all of the team level engagement events, including Town Halls and volunteer opportunities, supporting socials, etc. Strategic Communications Leadership & Content Advisory Lead the translation of Enterprise Security priorities, performance, risks, commitments, and emerging issues into compelling enterprise narratives supported by relevant evidence and analysis. Provide independent challenge and sound judgment on the clarity, completeness, strategic relevance, and decision usefulness of materials; Anticipate Board, executive, and regulatory questions and ensure leaders are equipped with concise briefing materials, speaking points, key messages, and response strategies. Board, Executive & Regulatory Deliverables Own the end-to-end planning and delivery of presentations, reports, submissions, briefing packages, and decision materials for senior leadership, executives, the Board of Directors, and regulators. Set portfolio-level messaging and editorial direction, in partnership with senior leadership, across deliverables to ensure consistency, traceability, and alignment with enterprise requirements, commitments, governance forums, and strategic objectives. Lead real-time executive reviews, resolve feedback efficiently, and make risk-based decisions on content, sequencing, escalation, and readiness for submission. Oversee final quality assurance, ensuring that complex information is accurate, balanced, audience-appropriate, and presented with clear implications, recommendations, and accountabilities. Establishes metrics, insights, and feedback mechanisms to assess engagement effectiveness, communications impact, stakeholder satisfaction, and adoption of key initiatives; uses data to inform recommendations and executive decision-making. Establish and manage the integrated forward plan for Board, executive, and regulatory deliverables, balancing dependencies, review cycles, competing priorities, and peak delivery windows. Define and maintain governance, standards, templates, controls, and service expectations for material development, approval, version control, recordkeeping, and submission. Own delivery risk and issue management for the portfolio; elevate material concerns, broker decisions, and mobilize senior stakeholders to protect quality and timelines. Use performance insights and stakeholder feedback to continuously improve the operating model, reporting processes, controls, and overall effectiveness of the Board Support function. Create clear accountabilities across subject matter experts, content owners, metrics owners, reviewers, and approvers; People Leadership & Capability Building Lead, coach, and develop the team, setting clear objectives, quality standards, development plans, and performance expectations. Build organizational capability in executive writing, strategic storytelling, data visualization, critical thinking, project management, communications and engagement event planning. University degree in Business, Technology, Communications, Law, Marketing, Strategy or