Engagement Manager
2 weeks ago
About Project X
The heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who we are, individually and as a team, and allows us to do the work we’re passionate about. We think differently. Role Summary As a trusted advisor, the Engagement Manager ensures the success of the customer, making the most of their environment by tailoring delivery plans and driving business value. They are responsible for delivering quality services throughout projects, executing within agreed budget and to customer satisfaction, and building great relationships. The Engagement Manager is involved in creating SOW documents, managing the delivery of projects from inception to completion and follow-up of engagements. They are responsible for developing long-term strategic customer relationships and growing of the services. Major Areas of Responsibility 2. Relationship Building 3. Delivery Success- Customer Satisfaction
- Act as the customer’s primary Point of Contact for Services and Support.
- Address any customer satisfaction issues across the customer’s organization and follow up with speed and efficiency.
- Manage all customer situations including conflict resolution and high-profile escalations.
- Lead technical support ticket review ensuring appropriate responses from delivery teams.
- Perform regular risk assessments. Facilitate Professional Service Engagements
- Ensure the correct setup of services and provide training on processes, tools and procedures to ensure customer experience.
- Create and support account plans including aligned operational procedures for critical incidents.
- Deliver service reviews and track agreed corrective actions.
- Foster positive relationships with our customers as their trusted partner, firm acting voice of the client and Project X.
- Present and promote the value of Project X services to the client.
- Assist customers with using our services throughout projects
- Track service delivery to ensure Project X meets or exceeds optional KPI’s to maximize customer satisfaction and ensure service renewals.
- Attend regular meetings with assigned customers to assure their level of understanding in services purchased and being delivered.
- Ensure that contract terms and conditions are met; respond to questions and queries in relation to services.
- Manage invoices and bills for assigned customers.
- Identify upselling and cross-selling opportunities; work with sales to generate new business.
- Build teams to facilitate communications with the delivery, customer, sales and any other internal or external contacts.
- Bachelor’s degree or College Diploma degree in Technology or Business or a related field
- Experience in Consulting or IT industry ideally in Data and Analytics
- Over 5 years’ experience as an Account/Client Success Manager, Business Development or a similar role
- Ability to collaborate with internal and external teams and build solid relationships
- Strong Communication skills with various levels of stakeholders
- Ability to innovate and provide creative, solution-based approaches to solving problems
- Level-headed decision-making and the ability to think on your feet
- Specialized training in sales and/or customer service
-
Engagement Manager
3 weeks ago
Toronto, ON, Canada Project Limited Full timeAbout Project X The heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutionsfor complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
3 weeks ago
Toronto, ON, Canada 2023 Second Mountain LLC Full timeWe are looking for an Engagement Manager to work closely with vivovii leadership on product development and client service delivery. The key activities for the role are: Conduct interviews, surveys and assessments to assist Engagement Leader to define scope Perform analysis to develop business insight, build consensus and momentum Lead engagement...
-
Manager, Partner Engagement
2 weeks ago
Toronto, ON, Canada Human Resources Full timeThe North America Content and Services Team is responsible for building LG's Smart TV ecosystem in the US and Canada. We work with hundreds of partners around the world, all responsible for building premium Living Room experiences for LG's end-users and delivering world-class experiences in streaming, advertising, gaming and beyond. We are seeking an...
-
Engagement Manager
6 days ago
Toronto, Canada Project X Full time**About Project X** The heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes...
-
Engagement Manager
7 days ago
Toronto, ON, Canada Valence Full timeWhy Valence Valence is a Series A (Insight Partners) B2B SaaS, and we've built the first-to-market generative AI leadership coach for large enterprises. Valence's mission is to help the world work better together. Our team, drawn from multidisciplinary backgrounds and top firms like McKinsey and Bridgewater, tackles the toughest problems facing...
-
Engagement Manager
4 days ago
Toronto, Ontario, Canada Project X Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who...
-
Engagement Manager
4 days ago
Toronto, Canada Project X Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer's problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up who...
-
Community Engagement Manager
6 days ago
Toronto, Canada College-Montrose Children's Place Full time**POSTING: College-Montrose Children's Place (CMCP)** **Position Title**: Community Engagement Manager **Position**: Full time - contract **Hours** 35 hours per week, including some evening and weekends **The Organization**: College-Montrose Children's Place has supported Healthy Children, Healthy Families and Healthy Communities in downtown west Toronto...
-
Engagement Manager
2 weeks ago
Old Toronto, Canada Project X Ltd. Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
4 weeks ago
Old Toronto, Canada Project Limited Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutionsfor complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
2 weeks ago
Old Toronto, Canada Project X Ltd. Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
3 weeks ago
Old Toronto, Canada Project Limited Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutionsfor complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
3 weeks ago
Old Toronto, Canada Project Limited Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutionsfor complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Engagement Manager
2 weeks ago
Old Toronto, Canada Project X Ltd. Full timeAbout Project XThe heart of what we do is drive for unique and innovative solutions that solve our customer’s problems. We are trusted advisors who create data and analytics solutions for complex client problems. We do this through collaboration, creativity, and an innate need to solve tough data problems. Data runs deep in our veins and is what makes up...
-
Communications & Engagement Manage
3 weeks ago
Waterloo, ON, Canada University of Waterloo Full timeThis position is responsible for leading the implementation of campus sustainability programs through active promotion and engagement to students, employees, and other members of the campus community. The incumbent will maintain and expand the Sustainability Office’s communication channels to increase the reach and impact of information related to...
-
Stakeholder Engagement Lead
4 weeks ago
Toronto, ON, Canada Carter McQueen Consulting Inc. Full timeCarter McQueen is recruiting for a Stakeholder Engagement Lead Engage, Influence, and Lead: Shaping the Future of Public Transportation Our Partner Our Partner is a leading global company in the construction and civil engineering industry. This organization is known for its innovative projects in public transportation and urban development across North...
-
Customer Engagement Manager
1 week ago
Toronto, Canada Axonify Full timeAxonify is an intelligent workforce enablement solution that supports 3.5M frontline workers. We believe all frontline employees should be empowered with the tools, knowledge and support to be inspired to do great work every day. We offer a bite-sized learning experience, gamified training & reinforcement and a two-way, real-time communication solution, all...
-
Sr. Advisor, Engagement
2 weeks ago
Toronto, ON, Canada Ontario Health Full timeAt Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...
-
Community Engagement Specialist
3 weeks ago
Toronto, ON, Canada HOPE Pet Food Full timeJob Posting: Community Engagement Manager (Social media and In person) - 9 month contract position About us: At HOPE Pet Food, we believe in a world where nutritious and healthy food for pets is planet-friendly and where doing good is good business. We are a growing Canadian B Corp creating the next generation of pet food with alternative proteins. As we...
-
Director Community Engagement
3 weeks ago
Toronto, ON, Canada GS1 Canada Full timeDirector Community Engagement-T3400-6-P Department: Community Engagement Employment Type: Full Time Location: Toronto, ON Reporting To: Michel Boucher Description The Director is responsible for leading the development, implementation, and relationships of new and existing subscribers that result in subscription and adoption of global standards...
