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Manager of Medical Support
4 months ago
About Us At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.
This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, coordination of dispatch functions. Manage staff workloads (approve team vacation, sick days) and update ADP systems
Be involved in hiring, arrange training, and performance reviews, team goals
Review performance metrics, workflow processes and procedures for opportunities to achieve and improve service standards and the effectiveness of the Dispatch Team.
Advanced computer user skills (Windows, Excel)
~ Ability to adapt to changes and to learn company policies quickly
~ Knowledge of preparing administrative reports and paperwork for management
Accessible from 8am to 5pm Monday to Friday PST
Corporate responsibility
Extended Medical and Dental plan from day one
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent.
