Solutions Analyst

2 weeks ago

Régina SK, Canada CLIC Full time

Company: CLIC
Department: Individual Insurance & Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Support Analyst provides support to the business unit and external clients regarding business processes and current system applications. As a more senior resource than the Associate Support Analyst, the Support Analyst possesses a breadth of knowledge that enables them to provide this support to multiple business areas.


How you will create impact:

Provide daily support to the business units, resolving complex business, system, and work-flow or process problems.

Provide ongoing client support for business applications, projects and implementations.

Proactively review functions and workflows to identify solutions and opportunities to improve systems and business processes.

Make changes to system configurations to the specifications of business requirements.

Solicit business requirements for reports and develop detailed specifications.

Provide training to business unit staff on business applications and business processes.

Provide data submission requirements to external/internal clients.

Plan and conduct user acceptance testing and sign-off that system changes are ready to implement as authorized.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have a minimum of 3 years’ experience working with business systems in an insurance environment.

  • Yellow Belt Lean level or equivalent experience.
What's in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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