Bilingual Business Analyst

3 weeks ago


Richmond Hill ON, Canada Sym-Tech Dealer Services Full time

Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference. We are currently recruiting for a Bilingual Business Analyst to join our team located in Richmond Hill, Ontario.A career with us offers:A fun, fast paced cultureOpportunities to grow and develop your careerOn-going industry training programs and professional development opportunitiesA workplace that supports workplace diversity, equity and inclusionA strong promoter of women in the automotive industryThe chance to work with some of the best in the businessJob PurposeWe have an opportunity for a forward-thinking, self-motivated Bilingual Business Analyst to join our IT team. The Business Analyst will liaise with IT development engineers and business stakeholders to refine product requirements, translate requirements into user stories and validate that the deployed solution meets the business and end user needs.Duties and Responsibilities Leading and participate in the design, development, and improvement of insurance and financial products.closely with various business stakeholders to understand, document, and implement new or modified business solutions and processes.analyzing, and documenting business requirements, and coordinating with developers to create system specifications.use cases and user stories, as well as conducting functional integration testing to ensure the smooth operation of systems.with technical teams to support the implementation of system enhancements and process changes.seeking ways to improve efficiency, enhance the client experience and implementing these improvements as necessary.opportunities to streamline business processes, reduce manual work, and improve turnaround times.change management by addressing issues and potential impacts or benefits of proposed system changes.and maintaining manual and system procedures to support business needs.systems training for the business community as needed.guidance and mentorship to other resources, ensuring knowledge transfer and readiness post-project.Qualifications and CompetenciesOrganizational Accountabilityclear expectations and define key performance indicators for self.to prioritize and balance multiple tasks or projects.written and verbal communication skills in English and Frenchas a liaison to business leaders with respect to the Application mandate.developed communication, negotiation, persuasion and/or presentation skills.to think logically, analyze and/or solve problems.Technicaldepth knowledge of project management methods, techniques, and tools.with various project delivery methodologies such as Waterfall and/or Agile.documenting requirements for web, mobile, desktop and device applications.in process analysis, improvement, and quality management concepts.2+ Years experience working in Scrum based teams and creation of User Stories, or equivalent training.Other QualificationsBachelor’s degree in Computer Science, Information Systems, or Business and/or equivalent work experience.3+ years’ work experience as a Business Analyst and/or in insurance industry (nice to have).Decision Making Authority Receives guidance on the business priority and impact of specific requests from the Vice President of Information Technology and Program Manager. Working ConditionsFast paced, stimulating environment.Can-do, service-oriented approach to IT.Promotion of personal growth.Equal opportunity employer and committed to work force diversity.Direct ReportsN/AAnalyste d'affaires bilingueObjectif de l'emploiNous recherchons un analyste d’affaires bilingue, tourné vers l'avenir et motivé pour rejoindre notre équipe informatique. L'analyste d’affaires travaillera en liaison avec les ingénieurs de développement informatique et les parties prenantes de l'entreprise pour affiner les exigences du produit, traduire les exigences en histoires d'utilisateur et valider que la solution déployée répond aux besoins de l'entreprise et de l'utilisateur final.Fonctions et responsabilitéset participer à la conception, au développement et à l'amélioration des produits d'assurance et des produits financiers.en étroite collaboration avec les différents acteurs de l'entreprise pour comprendre, documenter et mettre en œuvre des solutions et des processus commerciaux nouveaux ou modifiés.analyser et documenter les besoins de l'entreprise et coordonner avec les développeurs la création des spécifications du système.les cas d'utilisation et les récits des utilisateurs, et effectuer des tests d'intégration fonctionnelle pour garantir le bon fonctionnement des systèmesavec les équipes techniques pour soutenir la mise en œuvre des améliorations des systèmes et des changements de processusactivement des moyens d'améliorer l'efficacité et l'expérience des clients et mettre en œuvre ces améliorations si nécessaireles possibilités de rationaliser les processus opérationnels, de réduire le travail manuel et d'améliorer les délais d'exécution.la gestion du changement en abordant les questions et les incidences ou avantages potentiels des changements de système proposés.et maintenir des procédures manuelles et des procédures de système pour répondre aux besoins de l'entreprise.des formations sur les systèmes pour la communauté des affaires, si nécessaire.des conseils et un encadrement à d'autres ressources, en assurant le transfert des connaissances et l'état de préparation à l'issue du projet.Qualifications et compétencesResponsabilité organisationnelledes attentes claires et définir des indicateurs de performance clés pour soi-même.à établir des priorités et à équilibrer plusieurs tâches ou projets.compétences en matière de communication écrite et orale en anglais et en français.la liaison avec l’équipe de direction en ce qui concerne le mandat de l'application.bien développées en matière de communication, de négociation, de persuasion et/ou de présentation.à penser logiquement, à analyser et/ou à résoudre des problèmes.Techniqueapprofondie des méthodes, techniques et outils de gestion de projet.de diverses méthodologies de livraison de projets telles que Waterfall et/ou Agile.de la documentation des exigences pour les applications web, mobiles, de bureau et d'appareils.de l'analyse et de l'amélioration des processus et des concepts de gestion de la qualité.de deux ans d'expérience de travail au sein d'équipes Scrum et de création d'histoires d'utilisateurs, ou une formation équivalente.Autres qualificationsBaccalauréat en informatique, en systèmes d'information ou en commerce et/ou expérience professionnelle équivalente.Plus de 3 ans d'expérience en tant qu'Analyste d’affaires et/ou dans le secteur de l'assurance (un plus).Prise de décision et autoritéReçoit des conseils sur la priorité commerciale et l'impact des demandes spécifiques de la part du Vice-président de la technologie de l'information et du Gestionnaire de programme.Conditions de travailEnvironnement rapide et stimulant.Approche de l'informatique orientée vers le service et l'action.Promotion du développement personnel.Employeur pratiquant l'égalité des chances et soucieux de la diversité des employés.



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