Responsable Opérationnel

3 weeks ago

Vaughan ON, Canada The Fertility Partners Full time

They create a practice environment and a work climate that influence the quality of patient care, staff job satisfaction levels and the achievement of performance goals by mindfully bridging the gap between direct patientcare and administrative roles. This role interacts closely and collaborates with the clinical leadership team, physicians, onsite accountant, The Fertility Partners (TFP) head office and collaborative partners to ensure that the clinic’s patients and staff are provided with a safe, positive, respectful, and innovative clinical environment and culture.

Lead and oversee all operative and administrative activities of the clinic.
Liaise and collaborate with staff, patients, support services, clinical leadership team and TFP head office to ensure efficient and effective daily workflows, goal alignment and change management.
Strategic Planning – align clinical interests and resources with the organization’s goals.
Determine staffing needs and plans, monitor performance of clinic, and coordinate activities with other clinics, collaborative partners, centres, units and / or departments regarding patient care, staff development and community outreach.
Work in partnership with the clinical leadership team and TFP head office to identify opportunities for improved practice operations.
Collaborate and provide input, on marketing, facilities, and fiscal planning. Draft business plans to introduce quality improvements to clinical service delivery in accordance with best practices.
Responsible for privacy officer duties to ensure clinic’s adherence to privacy principles and the law, privacy management program and escalation policy, and all other privacy policies.

Leadership and Management
Organize and lead monthly Quality Assurance meetings.
Collaborate with all appropriate team members to lead the design, implementation and monitoring of patient care, processes and procedures to ensure smooth operation of the clinic using in depth knowledge of patient care delivery systems including but not limited to: Standards of Practice, Clinical Pathways, Medical Directives, Policies and Procedures
Ensure patient complaints and concerns are dealt with promptly, compassionately and are formally reported.
Ensure processes are in place to promote holistic approaches that assess patients’ medical, functional, cultural,
emotional and psycho-social needs.
Prepare and maintain Quality Assurance, Compliance and Accreditation audits and ensure compliance with company policies, Worksafe guidelines, College of Physicians and Surgeons requirements and other regulatory and government bodies.

Responsible for monitoring workload data and patient volumes/patient activity and working with the Medical Director, clinical team leads and head office Human Resources to ensure appropriate staffing levels.
Manage and prepare necessary documentation (promotions, transfers, relocations, leaves, terminations, etc.) advising payroll and updating HRIS system accordingly.
Responsible for assisting departmental team leads with performance management review processes.
Identify and implement staff training and development needs.
Collaborate with the head office corporate team and onsite Accountant to report monthly financials, key statistics, and other KPIs which are relevant to the clinic.
Oversee the development and maintenance of internal finance and management controls processes, and best business practices for the clinic and ensure compliance.
Assist onsite Accountant with the corporate year-end audit and required tax filings.
Maintain clinic inventories and create purchase orders through NetSuite as necessary.
Responsible for managing ,adhering to and holding clinic leaders accountable for the clinic’s profit and loss (P&L).

Financial Management and Reporting
Work with head office Finance team to develop annual budget and growth plan for the clinic.
Responsible for processing bi-weekly payroll using ADP.
Reconcile payroll prior to transmission and validate confirmed reports.
Prepares payroll data entry; Support head office Finance department with payroll data audits.
Compelling business acumen and extensive experience leading business operations, ideally within the health care sector, as well as staff scheduling, inventory, people leadership and patient advocacy.
~Specific knowledge of payroll preparation and corresponding labour standards.
~ Specific knowledge of provincial Health Care services, Women’s Health and/or Infertility an asset.


Attention to detail in producing high quality work and an open mind for generating creative solutions.

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