Claims, Advisor, Bodily Injury

4 weeks ago

Canada Allstate Full time
  • reflection day

Allstate du Canada, compagnie d’assurance est chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pour une neuvième année de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés.

Les avantages offerts par Allstate :

  • La flexibilité des modalités de travail;
  • Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
  • Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
  • Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
  • Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
  • Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;
  • Un Jour de réflexion personnelle;
  • Le remboursement de droits de scolarité;
  • Une implication dans la vie communautaire.

Description du poste :

Notre équipe de l’ Alberta , en plein essor, est à la recherche d’un conseiller ou d’une conseillère en dommages corporels . Relevant du directeur ou de la directrice, dommages corporels, la personne choisie occupera un poste centré sur la gestion et le règlement de réclamations avec blessures pour les tierces parties.

Désignation du rôle : à domicile (Alberta, Ontario, Québec, Nouvelle-Écosse ou Nouveau-Brunswick)

Responsabilités

  • Interpréter les libellés de contrat d’assurance et déterminer les garanties de police ainsi que les provisions applicables pour les réclamations de tierces parties qui lui sont confiées;
  • Enquêter sur les sinistres, négocier et régler des réclamations de tierces parties par téléphone, par correspondance ou en personne;
  • Se conformer aux pratiques exemplaires établies dans les politiques et procédures d’Allstate;
  • Respecter les exigences réglementaires et légales;
  • Voir à ce que les dossiers soient adéquatement documentés;
  • Régler les réclamations lorsque son degré d’autorité le permet et suivre les lignes directrices de l’entreprise lorsqu’une réclamation dépasse son degré d’autorité;
  • Définir et établir les attentes en matière de service auprès de la clientèle;
  • Prendre en charge la résolution des problèmes des clients et en assumer la responsabilité;
  • Maintenir un nombre de dossiers travaillés qui correspond au niveau et à la définition du poste;
  • Communiquer et interagir avec les demandeurs, fournisseurs, professionnels de la santé et avocats avec professionnalisme;
  • Travailler en collaboration avec une équipe d’experts en sinistres (dommages corporels) et d’adjoints aux réclamations.

Exigences et qualifications :

  • Études postsecondaires, un atout;
  • Au moins une année d’expérience directe dans un poste d’expert·e en sinistres automobiles ou un autre poste aux réclamations;
  • Détenir le titre de professionnel d’assurance agréé (PAA) ou avoir la volonté de l’obtenir, un atout;
  • Expérience dans le domaine de l’assurance et connaissances en matière de réclamations avec blessures, de réadaptation médicale et de terminologie médicale, un atout
  • Sens aigu de l’organisation et de la gestion du temps, ainsi que la capacité à travailler dans un environnement qui évolue rapidement;
  • Pensée critique permettant de repérer les forces et les faiblesses d’un dossier de réclamation;
  • Excellentes aptitudes en communication orale et écrite, ainsi que la volonté d’offrir un service à la clientèle hors pair.

Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.

Gestionnaire, réclamations et indemnisation SST / Manager, Workers' Compensation Claims, Workers' Comp Canada CA- Spécialiste en réclamations de biens bilingue – sur les lieux / Bilingual Content Claims Specialist - Field CA- Spécialiste en réclamations de biens bilingue – sur les lieux / Bilingual Content Claims Specialist - Field #J-18808-Ljbffr

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